---
title: "Community Alarms & Mobile Response Service"
ocid: "ocds-h6vhtk-0518d6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0518d6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0518d6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0518d6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BOROUGH COUNCIL OF CALDERDALE"
published: "2026-03-13"
---

# Community Alarms & Mobile Response Service

Buyer: BOROUGH COUNCIL OF CALDERDALE  
Current stage: Award  
OCID: ocds-h6vhtk-0518d6

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## Summary

The Borough Council of Calderdale awarded a contract for the "Community Alarms & Mobile Response Service," under a complete procurement process, to CAREIUM UK LIMITED, dated 13 March 2026. This procurement involves health and social work services, focusing on community alarm installations, call monitoring, and mobile responses within Calderdale, United Kingdom. The procurement was conducted using an open procedure, categorised under the light-touch regime, with significant emphasis on social care services rather than security services. Key dates include the contract's start on 1 April 2026, running until 1 April 2031, with a possible extension of two additional years.

This tender provides significant opportunities for businesses in the health and social work sector, particularly those offering innovative solutions for community alarms and assistive technology installations. Large enterprises and SMEs specialising in social care, telecare, and call monitoring services are well-suited to bid for similar future opportunities. Given its scope and value, such contracts can spur growth by enhancing service delivery capabilities while supporting the local community's well-being. Business entities focusing on person-centred approaches and family-first models will find this venture particularly aligned with their strategic growth objectives.

## Notice

This Service covers the provision of a community alarm and mobile response service; comprising of community alarm installations, call monitoring centre, mobile response and, where required, installation, repair, maintenance and decommission of community alarms, telecare/assistive technology, smoke detector and carbon monoxide detectors in Service Users' homes across the Borough of Calderdale. The Provider will work to and meet industry standards as a minimum. The Provider will ensure that a person-centred approach is undertaken at all times. The Provider will ensure that the Service delivered is innovative and creative both in terms of direct delivery and inworking in partnership, as required. The Service will provide: Installation of all Council owned care alarms and linked peripheral equipment, Monitoring of all activations / calls received at the Alarm Response Centre from the care alarms, linked peripheral equipment and GPS devices, Responding to all activations / calls received from the care alarms, linked peripheral equipment and GPS devices where it is deemed that help or support is needed on the ground. Installation, repair, maintenance and decommission of community alarms, telecare/assistive technology, smoke detector and carbon monoxide detectors in Service Users' homes across the Borough of Calderdale Introduce a 'Family First' response model for all new customers with a plan to transfer all current customers to the 'Family First' model within 12 months. The Provider is required to approach the delivery of this Service in a proactive manner where Provider Staff will utilise their skills and expertise in responding in the most effective way to the needs of Service Users. This may mean doing the 'little things' for Service Users that will prevent more formal intervention. Please note this is a Social Care service not a security service.

### Lot Information

Lot LOT-0000

Options: Option to extend for a further period or periods of up to 2 years/24 months The option to extend will be at the discretion of the Council.

Renewal: Option to extend for a further period or periods of up to 2 years/24 months The option to extend will be at the discretion of the Council.

### Planning Information

We would like to hear from organisations who can provide a Community Alarms and Mobile Response Service that delivers a high quality, comprehensive offer that is suitable for all, supporting people to maximise their independence and minimise dependency on services whilst enabling people using the service to stay healthy, safe and well within their homes and also be connected to their own community and other natural networks of support. We are asking providers to complete the attached questionnaire and share their views.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022881-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Mar 2026 |
| Submission deadline | 7 Aug 2025 |
| Future notice date | 8 Jul 2025 |
| Award date | 5 Nov 2025 |
| Contract period | 31 Mar 2026 - 1 Apr 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,500,000 |
| Lots value | £8,500,000 |
| Awards value | £7,611,424 |
| Contracts value | £7,611,424 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOROUGH COUNCIL OF CALDERDALE |
| Additional buyers | THE BOROUGH COUNCIL OF CALDERDALE |
| Locality | HALIFAX |
| Post town | Halifax |
| Postcode | HX1 1UJ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Town |
| Westminster constituency | Halifax |
| Delivery location | TLE44 Calderdale and Kirklees |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85300000 - Social work and related services

## Release History

- 13 Mar 2026 at 11:41 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/022881-2026
- 5 Nov 2025 at 16:00 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/071361-2025
- 9 Jul 2025 at 11:30 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038564-2025
- 20 May 2025 at 12:59 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/023272-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/022881-2026
  13th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/071361-2025
  5th November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/038564-2025
  9th July 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/023272-2025
  20th May 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13314

## Notice URLs

- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=95850&B=
- https://www.calderdale.gov.uk/v2
- https://www.careium.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0518d6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0518d6.json.