---
title: "Out of Hours Telephony Services"
ocid: "ocds-h6vhtk-0519a6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0519a6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0519a6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0519a6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WALES AND WEST HOUSING ASSOCIATION LTD"
published: "2025-08-22"
---

# Out of Hours Telephony Services

Buyer: WALES AND WEST HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-h6vhtk-0519a6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0519a6.json)

## Summary

The procurement process for "Out of Hours Telephony Services" by Wales and West Housing Association Ltd is now complete, with a contract awarded to Doro Care t/a Carieum UK Ltd. The procurement was conducted as an open competition below the threshold, under the legal basis of UKPGA 2023/54. The tender focused on providing telephone-answering services primarily for responsive and emergency repairs to the housing stock. The contract, valued at £97,920 gross, commenced on 22 August 2025 and will continue until 31 July 2027, with potential extensions up to 2029. This was a sub-central government procurement under Welsh devolved regulations, with services delivered in the UK region, specifically focusing on the CPV classification 79510000.

This tender represents a significant business growth opportunity for companies specialising in telephony services, particularly those experienced with emergency support solutions in the housing sector. The awarded contract necessitates high-quality and cost-effective services, making it ideal for large enterprises such as Doro Care, but there were also opportunities for SMEs and VCSEs during the tender phase, as indicated by the tender’s suitability criteria. Businesses with capabilities in providing efficient and reliable customer service infrastructure geared towards public authorities could see similar future contracts as pivotal growth avenues.

## Notice

Wales & West Housing Group have entered into a contract with a single supplier for the provision of OOH Telephone service to deal with responsive repairs works (including emergency repairs) to its housing stock.

### Lot Information

Lot 1

Renewal: Option to extend for a further 2 x 12 month periods subject to satisfactory contract delivery.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/050928-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Aug 2025 |
| Submission deadline | 20 Jun 2025 |
| Future notice date | Not specified |
| Award date | 18 Aug 2025 |
| Contract period | 21 Aug 2025 - 31 Jul 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £80,000 |
| Lots value | £80,000 |
| Awards value | Not specified |
| Contracts value | £81,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WALES AND WEST HOUSING ASSOCIATION LTD |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 5DU |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Llanishen |
| Westminster constituency | Cardiff North |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DORO CARE T/A CARIEUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 22 Aug 2025 at 13:45 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/050928-2025
- 21 May 2025 at 07:46 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/023532-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/050928-2025
  22nd August 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/023532-2025
  21st May 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.wwha.co.uk
- https://etenderwales.bravosolution.co.uk/web/login.shtml
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0519a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0519a6.json.