{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-051a65-2026-06-24T12:00:36+01:00",
    "date": "2026-06-24T12:00:36+01:00",
    "ocid": "ocds-h6vhtk-051a65",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PBMQ-7576-DVGW",
            "name": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PBMQ-7576-DVGW"
            },
            "address": {
                "streetAddress": "10 South Colonnade",
                "locality": "London",
                "postalCode": "E14 4PU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI42"
            },
            "contactPoint": {
                "name": "Procurement team UKHSA",
                "email": "industry@ukhsa.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gov.uk/government/organisations/uk-health-security-agency",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PNBQ-2164-YDXW",
            "name": "Foundever GB Ltd",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNBQ-2164-YDXW"
            },
            "address": {
                "streetAddress": "Earlsdon Park, 53-55 Butts Road",
                "locality": "Coventry",
                "postalCode": "CV1 3BH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG33"
            },
            "contactPoint": {
                "email": "ian.conduit@foundever.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        },
        {
            "id": "GB-PPON-PNHC-7682-GPTQ",
            "name": "Capita Business Services Ltd",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNHC-7682-GPTQ"
            },
            "address": {
                "streetAddress": "First Floor, 2 Kingdom Street, Paddington",
                "locality": "London",
                "postalCode": "W2 6BD",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "engagewithus@capita.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PBMQ-7576-DVGW",
        "name": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency"
    },
    "planning": {
        "milestones": [
            {
                "id": "engagement",
                "type": "engagement",
                "description": "As described in the preliminary engagement notice, UKHSA is seeking suppliers who are interested in bidding for the Single Service Centre opportunity, which will support UKHSA and the NHS to deliver advice, signpost services, and collect data from the public. We request that suppliers indicate their interest in the upcoming opportunity to ensure that UKHSA can understand the likelihood of success of the procurement in terms of attracting suppliers. https://forms.office.com/e/7yf32fF4wP",
                "dueDate": "2025-05-30T23:59:59+01:00",
                "status": "scheduled"
            }
        ],
        "documents": [
            {
                "id": "023785-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/023785-2025",
                "datePublished": "2025-05-21T12:10:43+01:00",
                "format": "text/html"
            },
            {
                "id": "026443-2025",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK1",
                "description": "Pipeline notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/026443-2025",
                "datePublished": "2025-05-23T14:09:16+01:00",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "CCCS25A03",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Single Service Centre",
        "description": "The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 353911777,
            "amount": 294926441,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "lots": [
            {
                "id": "1",
                "contractPeriod": {
                    "startDate": "2026-11-18T00:00:00Z",
                    "endDate": "2029-11-16T23:59:59Z",
                    "maxExtentDate": "2031-11-16T23:59:59Z"
                },
                "hasRenewal": true,
                "status": "complete"
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-10-01T23:59:59+01:00"
        },
        "status": "complete",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Award under framework",
        "competitive": true
    },
    "language": "en",
    "awards": [
        {
            "id": "1",
            "title": "Single Service Centre",
            "status": "pending",
            "date": "2026-06-24T00:00:00+01:00",
            "value": {
                "amountGross": 157500000,
                "amount": 143600000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PNBQ-2164-YDXW",
                    "name": "Foundever GB Ltd"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "79512000",
                            "description": "Call centre"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-07-06T23:59:59+01:00"
            },
            "contractPeriod": {
                "startDate": "2026-10-18T00:00:00+01:00",
                "endDate": "2029-10-17T23:59:59+01:00",
                "maxExtentDate": "2031-10-15T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "1+1 extension term"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "059321-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/059321-2026",
                    "datePublished": "2026-06-24T11:29:53+01:00",
                    "format": "text/html"
                },
                {
                    "id": "059357-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/059357-2026",
                    "datePublished": "2026-06-24T12:00:36+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-07-09T23:59:59+01:00",
                    "status": "scheduled"
                }
            ],
            "amendments": [
                {
                    "id": "059357-2026",
                    "description": "Adding additional awarded supplier onto notice"
                }
            ]
        },
        {
            "id": "2",
            "title": "Single Service Centre contract 2",
            "status": "pending",
            "date": "2026-06-24T00:00:00+01:00",
            "value": {
                "amountGross": 157500000,
                "amount": 143600000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PNHC-7682-GPTQ",
                    "name": "Capita Business Services Ltd"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "79512000",
                            "description": "Call centre"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "standstillPeriod": {
                "endDate": "2026-07-06T23:59:59+01:00"
            },
            "contractPeriod": {
                "startDate": "2026-11-16T00:00:00Z",
                "endDate": "2029-11-15T23:59:59Z",
                "maxExtentDate": "2031-06-13T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "1+1 extension"
            },
            "relatedLots": [
                "1"
            ],
            "amendments": [
                {
                    "id": "059357-2026",
                    "description": "Adding additional awarded supplier onto notice"
                }
            ],
            "documents": [
                {
                    "id": "059357-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/059357-2026",
                    "datePublished": "2026-06-24T12:00:36+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-07-09T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "relatedProcesses": [
        {
            "id": "framework",
            "relationship": [
                "framework"
            ],
            "scheme": "ocid",
            "identifier": "ocds-h6vhtk-04ed73",
            "relatedLots": [
                "1"
            ],
            "uri": "https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04ed73"
        }
    ]
}