--- title: "Single Service Centre" ocid: "ocds-h6vhtk-051a65" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051a65" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051a65.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051a65.json" source: "Find A Tender Service" current_stage: "Award" buyer: "SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY" published: "2026-06-24" --- # Single Service Centre Buyer: SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY Current stage: Award OCID: ocds-h6vhtk-051a65 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051a65) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051a65.json) ## Summary The UK Health Security Agency (UKHSA), part of the Department of Health and Social Care, is overseeing a completed procurement process for establishing a strategic contact centre, known as the Single Service Centre. This procurement, with the title "Single Service Centre," falls under the services industry category, specifically focusing on call centres. The process followed a selective method under the framework RM6295 Outsourced Services lot 1 (Citizen Experience), with the award notice published on 24th June 2026. The UK-based contract involves major players such as Foundever GB Ltd and Capita Business Services Ltd, with significant awards valued at over £143 million each. The contract periods are slated to begin on 18th October 2026 and 16th November 2026, respectively, and may extend until 2031. This tender represents an excellent opportunity for businesses equipped to deliver contact centre services at a substantial scale, particularly those with experience in handling emergency response operations. Large scale service providers capable of scaling operations swiftly to meet the demands of public health emergencies will find this contract particularly aligned with their capacities. The dual supplier model underpins the need for rapid scalability, ensuring efficient business-as-usual services alongside heightened response capabilities during health crises, thereby facilitating enhanced public sector cooperation and fostering growth opportunities within the healthcare communication sector. ## Notice The UK Health Security Agency is seeking to establish a strategic contact centre capability to manage business as usual services or helplines and to respond to any public health emergency event, health incidents, or cross government surge and incident response service that are currently ongoing or arise in the future. RM6295 Outsourced Services lot 1 (Citizen Experience) was utilised. ### Planning Information As described in the preliminary engagement notice, UKHSA is seeking suppliers who are interested in bidding for the Single Service Centre opportunity, which will support UKHSA and the NHS to deliver advice, signpost services, and collect data from the public. We request that suppliers indicate their interest in the upcoming opportunity to ensure that UKHSA can understand the likelihood of success of the procurement in terms of attracting suppliers. https://forms.office.com/e/7yf32fF4wP ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/059357-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Award under framework | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Planning, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Jun 2026 | | Submission deadline | Not specified | | Future notice date | 1 Oct 2025 | | Award date | 23 Jun 2026 | | Contract period | 16 Nov 2026 - 15 Nov 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £294,926,441 | | Lots value | Not specified | | Awards value | £143,600,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Pending | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY | | Additional buyers | UK HEALTH SECURITY AGENCY | | Locality | LONDON | | Post town | East London | | Postcode | E14 4PU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI42 Tower Hamlets | | Local authority | Tower Hamlets | | Electoral ward | Canary Wharf | | Westminster constituency | Poplar and Limehouse | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 2 | | Supplier names | CAPITA BUSINESS SERVICES; FOUNDEVER GB | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 24 Jun 2026 at 11:00 - AwardUpdate - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/059357-2026 - 24 Jun 2026 at 10:29 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/059321-2026 - 23 May 2025 at 13:09 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/026443-2025 - 21 May 2025 at 11:10 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/023785-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/059357-2026 24th June 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/059321-2026 24th June 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/026443-2025 23rd May 2025 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/023785-2025 21st May 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://forms.office.com/e/7yf32fF4wP - https://www.find-tender.service.gov.uk/api/1.0/ocdsReleasePackages/ocds-h6vhtk-04ed73 - https://www.gov.uk/government/organisations/uk-health-security-agency - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051a65. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051a65.json.