---
title: "Road User Charging - Business and Enforcement Operations Service"
ocid: "ocds-h6vhtk-051ad2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051ad2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051ad2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051ad2.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSPORT FOR LONDON"
published: "2026-04-20"
---

# Road User Charging - Business and Enforcement Operations Service

Buyer: TRANSPORT FOR LONDON  
Current stage: Planning  
OCID: ocds-h6vhtk-051ad2

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051ad2.json)

## Summary

Transport for London is in the planning stage of a procurement process for the Business and Enforcement Operations (BEOps) Service related to their Road User Charging (RUC) programme. This procurement initiative, titled "Road User Charging - Business and Enforcement Operations Service," focuses on the industry categories of transport services, IT consulting and support, and parking enforcement services, and is set to cover the UK region including specific operations within London. Currently, market engagement is being conducted, with potential suppliers encouraged to express interest by 22 May 2026. A market briefing session is scheduled for 6 May 2026 at TfL's Palestra House in London. The anticipated contract value is expected to exceed £2 billion over a 20-year period, demonstrating the scale and significance of this initiative.

This tender presents significant opportunities for businesses involved in IT services, public road transport, and enforcement solutions. Companies with expertise in developing and implementing scalable IT systems for business and enforcement operations, capable of handling ANPR data, customer account management, payment processing, and digital services, will find themselves well-suited to compete for this contract. Additionally, organisations specialising in financial accounting, penalty charge notice processing, and complaints service management across multiple channels can leverage their capabilities for substantial growth. The procurement scope includes collaboration with third-party suppliers, which may promote strategic partnerships and expansions for businesses looking to deepen their engagement in the public transport and infrastructure domain.

## Notice

This PMEN is for the Business and Enforcement Operations (BEOps) Service in support of TfL's Road User Charging (RUC) programme. TfL currently operates the following RUC Schemes: - Congestion Charge (CC) - Low Emission Zone (LEZ) - Ultra-Low Emission Zone (ULEZ) - Blackwall and Silvertown Tunnel User Charging (TUC) - HGV Safety Permit Scheme - Penalty Charge Notice (PCN) processing for on-street enforcement (Traffic Enforcement TE) Background The contract which TfL wishes to award pursuant to this procurement process will cover both the Business Operations (BOps) and the Enforcement Operations (EOps) for RUC in a single contract, including IT systems and related services described in more detail below. The new BEOps Contract will support all current RUC Schemes, any associated volumetric changes and may also need to make provision for future enhancements or developments that may be associated with RUC schemes, subject to due governance process. The scope includes the detailed design, development, configuration, integration, testing, and implementation of scalable IT systems and services for both Business Operations and Enforcement Operations. It encompasses ongoing continuous operation, support and maintenance of the systems and services, alongside data quality analysis and collaboration with other RUC and third-party suppliers. The service provider will be responsible for the operation of the end-to-end BEOps Service including: - Receive Automatic Number Plate Recognition (ANPR) data for processing. - Customer account management. - Discount processing. - Digital services. - Payment processing, reimbursement services and billing. - Event processing. - Provision of an enquiry and complaints service via various channels including telephone, webchat and digital. - Financial accounting. - Validating contraventions. - Penalty Charge Notice (PCN) issuing and processing. - Representations and appeals. - Debt registration and enforcement. - Claims and applications. - Service management. Expected contract value in excess of PS2bn over the 20 year term. Market Briefing (In Person/Teams) - 06 May 2026 Conference Room 1, Ground Floor, TfL, Palestra House, 197 Blackfriars Rd, London SE1 8NJ.

### Planning Information

Please contact rucprocurement@tfl.gov.uk to express your interest in this early market engagement exercise for the BEOps Service.
Following your expression of interest, TfL will send you a BEOps Market Brochure which describes the RUC Programme and BEOps Service in more detail. TfL will also send you a Market Sounding Questionnaire. This questionnaire is designed to help TfL determine its requirements for any future procurement activity and to help TfL devise its strategy.
Please note that this exercise is purely for market research, and no aspect of this process constitutes an offer or acceptance of an offer by TfL of any proposal that may be put forward.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035805-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | 15 Apr 2027 |
| Award date | Not specified |
| Contract period | 24 Sep 2028 - 24 Sep 2042 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)
- 63 - Supporting and auxiliary transport services; travel agencies services
- 72 - IT services: consulting, software development, Internet and support
- 98 - Other community, social and personal services

### Codes

- 60112000 - Public road transport services
- 63712000 - Support services for road transport
- 72000000 - IT services: consulting, software development, Internet and support
- 98351110 - Parking enforcement services

## Release History

- 20 Apr 2026 at 15:33 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/035805-2026
- 23 Feb 2026 at 12:38 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/016040-2026
- 21 May 2025 at 12:53 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/023919-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/035805-2026
  20th April 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/016040-2026
  23rd February 2026 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/023919-2025
  21st May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051ad2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051ad2.json.