---
title: "TfL Contact Centre Outsourced Services Framework"
ocid: "ocds-h6vhtk-051b50"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051b50"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051b50.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051b50.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "TRANSPORT FOR LONDON"
published: "2025-05-21"
---

# TfL Contact Centre Outsourced Services Framework

Buyer: TRANSPORT FOR LONDON  
Current stage: Planning  
OCID: ocds-h6vhtk-051b50

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051b50)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051b50.json)

## Summary

A new procurement process is being undertaken by Transport for London (TfL) for the "TfL Contact Centre Outsourced Services Framework." The industry category for this tender is Business Services covering law, marketing, consulting, recruitment, printing, and security. Located in London, UK, this procurement is currently in the planning stage with the notice published on 21 May 2025. Important future dates include a communication notice expected by 31 May 2026, and the contract period is set from 28 May 2027 to 27 May 2031. As a planned framework agreement, this process provides a structured opportunity for suppliers to engage with TfL, a central government public authority.

This framework offers considerable opportunities for businesses specialising in contact centre management and related service solutions. Companies in the fields of consulting, recruitment, and business services can leverage this framework to secure stable, long-term work with a prominent public authority. Suitable contenders would include firms with expertise in outsourcing and efficient handling of large-scale communication operations. The retender provides a competitive environment for businesses looking to align their services with TfL's requirements and expand their footprint in public sector procurements.

## Notice

Retender of TfL's Contact Centre Outsourced Services Framework.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024081-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 31 May 2026 |
| Award date | Not specified |
| Contract period | 27 May 2027 - 27 May 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 21 May 2025 at 14:07 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/024081-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/024081-2025
  21st May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051b50. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051b50.json.