---
title: "Social Media Management Software"
ocid: "ocds-h6vhtk-051c22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051c22"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051c22.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051c22.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BOROUGH OF TELFORD & WREKIN"
published: "2025-05-21"
---

# Social Media Management Software

Buyer: BOROUGH OF TELFORD & WREKIN  
Current stage: Award  
OCID: ocds-h6vhtk-051c22

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051c22)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051c22.json)

## Summary

The Borough of Telford & Wrekin initiated a procurement process for Social Media Management Software, categorised under IT services, consulting, software development, Internet and support (CPV code 72000000). The process has reached the contract award stage, with the contract signed on 27th March 2025. The awarded supplier is Orlo, a Birmingham-based SME. The procurement method utilised was a limited procedure, specifically through G Cloud 14, which does not require prior publication of a call for competition. The procurement involves IT software packages and covers a broad location spread across the UK regions, providing support through a digital platform for managing and measuring customer interactions.

This tender presents significant growth opportunities for SMEs specialising in IT services and software development, particularly those offering comprehensive digital engagement tools. With a contract value of £45,000, businesses that can offer innovative solutions for digital conversation management, customer service engagements and live chat implementation stand to benefit. The procurement landscape, particularly for regional or local authorities, could create pathways for businesses to establish or expand their presence within the public sector IT services market.

## Notice

A platform that manages digital conversations. From Marketing, to Customer Service and Live Chat to manage and measure the digital customer experience.

### Lot Information

Lot 1

A platform that manages digital conversations. From Marketing, to Customer Service and Live Chat to manage and measure the digital customer experience.

Options: 12 month extension available

### Procurement Information

G Cloud 14 used.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024337-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £45,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOROUGH OF TELFORD & WREKIN |
| Locality | TELFORD, SHROPSHIRE |
| Post town | Telford |
| Postcode | TF3 4JA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG21 Telford and Wrekin |
| Local authority | Telford and Wrekin |
| Electoral ward | Malinslee & Dawley Bank |
| Westminster constituency | Telford |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORLO |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48517000 - IT software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 May 2025 at 16:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/024337-2025

## Notice URLs

- http://www.telford.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051c22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051c22.json.