---
title: "Contact Centre Platform"
ocid: "ocds-h6vhtk-051c62"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051c62"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051c62.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051c62.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NOTTINGHAMSHIRE COUNTY COUNCIL"
published: "2025-05-21"
---

# Contact Centre Platform

Buyer: NOTTINGHAMSHIRE COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-051c62

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051c62)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051c62.json)

## Summary

Nottinghamshire County Council is planning a procurement process for a Contact Centre Platform, currently in the planning stage, with key communication scheduled for September 15, 2026. This procurement is classified under the industry categories of IT services, software, and telecommunication equipment. The delivery addresses cover several UK regions, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK, with a contract period intended from September 16, 2028, to September 15, 2033. The procurement is being conducted as a "goods" category under the legal framework of the UK Public Procurement Act 2023.

This planned procurement presents substantial growth opportunities for businesses specialising in IT services, software development, and telecommunication equipment. Companies with capabilities in delivering comprehensive contact centre solutions will find this tender particularly suitable, given the extensive geographical coverage and the strategic infrastructure needs specified. Businesses with innovative IT solutions and consulting expertise may gain a competitive edge by participating in this process, aligning with the council's push toward enhanced communication and support systems.

## Notice

NCC Contact Centre Platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024404-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 15 Sep 2026 |
| Award date | Not specified |
| Contract period | 15 Sep 2028 - 15 Sep 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAMSHIRE COUNTY COUNCIL |
| Locality | NOTTINGHAM |
| Post town | Nottingham |
| Postcode | NG2 7QP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF16 South Nottinghamshire |
| Local authority | Rushcliffe |
| Electoral ward | Trent Bridge |
| Westminster constituency | Rushcliffe |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 May 2025 at 19:51 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/024404-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/024404-2025
  21st May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051c62. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051c62.json.