---
title: "Corporate, Mobile & Contact Centre Telephony Procurement_26"
ocid: "ocds-h6vhtk-051d15"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051d15"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051d15.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051d15.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "LIVERPOOL CITY COUNCIL"
published: "2025-05-22"
---

# Corporate, Mobile & Contact Centre Telephony Procurement_26

Buyer: LIVERPOOL CITY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-051d15

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051d15)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051d15.json)

## Summary

Liverpool City Council is in the planning stage of a procurement process titled "Corporate, Mobile & Contact Centre Telephony Procurement_26," targeting the postal and telecommunications services industry. The process aims to explore the unified procurement of a combined telephony contract/solution, leveraging Microsoft E5 licence assets. The procurement is classified as a services category and is set to commence in June 2026, running until June 2036. Key upcoming dates include October 1, 2025, for a future notice release. This procurement process seeks to align and manage the contractual timing across several existing telephony services.

This tender presents a significant opportunity for businesses in the telecommunications sector, particularly those with expertise in offering integrated communication solutions. Companies capable of providing a unified telephony system that incorporates Microsoft Teams and leverages existing licensing agreements with added value will find this tender particularly suited to their capabilities. The planned co-termed contract strategy by Liverpool City Council opens a lucrative opportunity for businesses to engage in long-term service provision with a major public authority.

## Notice

The existing contracts for Contact Centre, Corporate & Mobile Telephony are currently due to expire in June, September & December 2025 respectively. Separate approvals are being sought by the relevant business areas to extend/vary each of these contracts up until June 2026 to ensure all three contracts are co-termed and enable sufficient timescales to assess the market for a suitable joined up solution. This request seeks to initiate an exercise to explore the unified procurement of a combined LCC telephony contract/solution. This would involve stipulating to the market the use of Teams, leveraging maximum value from the Microsoft E5 licence model and telephone element the Council already pay for.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024626-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Oct 2025 |
| Award date | Not specified |
| Contract period | 31 May 2026 - 1 Jun 2036 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL CITY COUNCIL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1DS |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 22 May 2025 at 10:28 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/024626-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/024626-2025
  22nd May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051d15. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051d15.json.