---
title: "Council Telephony System"
ocid: "ocds-h6vhtk-051d3e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051d3e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051d3e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051d3e.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SHEFFIELD CITY COUNCIL"
published: "2025-05-22"
---

# Council Telephony System

Buyer: SHEFFIELD CITY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-051d3e

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051d3e.json)

## Summary

Sheffield City Council is in the planning stage of procuring a new telephony system for its contact centre, as detailed in a recent pipeline notice. The procurement process focuses on IT services related to consulting, software development, and support. Although this is not yet a call for competition, it provides an outlook on the council's future high-value procurement activities. The initiative falls under the services category and will take place in the United Kingdom, with the contract period expected to span from 1 August 2026 to 30 July 2030. The council plans to issue further notice by 1 February 2026.

This tender presents potential growth opportunities for businesses specialising in IT services, particularly those with expertise in telephony systems. Companies experienced in software development and internet support services are well-suited to engage in this opportunity as they can offer the necessary technological solutions. Additionally, businesses can start preparing to position themselves competitively, as understanding the council's needs in advance allows for the development of bespoke solutions tailored to meet the council's objectives.

## Notice

Contact Centre Telephony Software This notice is a PIPELINE NOTICE and therefore is NOT currently a call for competition. For the avoidance of doubt, the Pipeline Notice is intended to provide the most accurate forecast currently available for the council's high value procurement activity. But does not commit the council to procuring any contract and may be amended after publication

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/024684-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Feb 2026 |
| Award date | Not specified |
| Contract period | 31 Jul 2026 - 30 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY COUNCIL |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2HH |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 May 2025 at 11:06 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/024684-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/024684-2025
  22nd May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051d3e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051d3e.json.