---
title: "Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart)"
ocid: "ocds-h6vhtk-051e60"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051e60"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051e60.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051e60.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ANCHOR HANOVER GROUP"
published: "2025-07-11"
---

# Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart)

Buyer: ANCHOR HANOVER GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-051e60

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051e60.json)

## Summary

The Anchor Hanover Group, a sub-central public authority in Bradford, United Kingdom, has completed a direct award contract for the continuation of Civica UK's services for their Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart) systems. This decision, finalized on 13 June 2025, is part of a planned technological integration that spans from 14 June 2025 to 31 May 2028. Falling under the "goods" category, the direct award was chosen to ensure the seamless expansion of existing services without facing operational disruptions or technical incompatibilities. The contract, valued at £459,000 gross, supports Anchor's overarching digital strategy, while legal compliance is maintained under UK legislation 2023/54.

This contract presents significant opportunities for businesses with strong expertise in IT software and system integration, especially those familiar with the requirements of care home management. While the current procurement method was a direct award, Anchor may move towards a competitive tender process following the current contract period, which would be an opportunity for IT service providers and software developers to engage in future collaborations with large-scale public authorities. Small and medium enterprises (SMEs) and organisations with digital transformation capabilities would be well-positioned to express their interest, particularly if they can offer continuity and enhanced integration solutions within the public care sector.

## Notice

Anchor has been using Civica's Income Processing Care Homes (SMART) & Time & Attendance/Rostering (TimeSmart) for a number of years with the technology used across Anchor's Care Homes and is integrated with our HR & Finance System. This renewal will ensure continuity of services whilst Anchor develops its Digital Strategy of the future.

### Procurement Information

The direct award justification is to allow Anchor to award a public contract to an existing supplier who supplied the original software, as an 'extension' to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Anchor has been using Civica Smart and TimeSmart for a number of years, and it is deeply embedded within Anchor's Care Homes & the platform is also integrated with our HR & Finance System. Given Anchor's long-standing investment in and integration with Civica's Smart and TimeSmart platform, renewing the agreement is crucial to maintaining operational efficiency and supporting ongoing digital transformation initiatives therefore switching to a different vendor at this stage would require significant changes and could lead to operational disruptions. Anchor is developing it's Digital Strategy over this period and we would be looking to undertake a competitive tendering procedure at the end of this extension (unless there are any delays in delivering the Digital Strategy).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039105-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 May 2025 |
| Contract period | 13 Jun 2025 - 31 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £382,500 |
| Contracts value | £385,200 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active, Pending |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ANCHOR HANOVER GROUP |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 2ST |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package
- 48517000 - IT software package

## Release History

- 11 Jul 2025 at 07:38 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/039105-2025
- 23 May 2025 at 10:36 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/026016-2025
- 22 May 2025 at 13:54 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/025040-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/039105-2025
  11th July 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/026016-2025
  23rd May 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/025040-2025
  22nd May 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.anchor.org.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051e60. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051e60.json.