---
title: "Microsoft Unified Support Service"
ocid: "ocds-h6vhtk-051e62"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051e62"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051e62.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051e62.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ANCHOR HANOVER GROUP"
published: "2025-07-11"
---

# Microsoft Unified Support Service

Buyer: ANCHOR HANOVER GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-051e62

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051e62)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051e62.json)

## Summary

The Anchor Hanover Group, a sub-central government public authority based in Bradford, United Kingdom, has extended the procurement contract for "Microsoft Unified Support Service" for their Microsoft products, including Azure and O365. This direct award contract, valued at £188,607 (gross amount £226,328), commenced on 25th June 2025 and will conclude on 25th July 2026. The procurement, hosted by Microsoft Limited located in Reading, is classified under software support services with procurement completed through a direct approach, evidencing the exclusive capability of Microsoft to meet the requisite support needs without technical challenges and disruption to operations.

Whilst the procurement method of direct award is specialised, the opportunity underscores the potential for companies capable of providing complementary services to Anchor Hanover Group's current IT infrastructure. Businesses with a focus on IT consultancy, integration with Microsoft products, or providing enhanced digital solutions would find competitive advantages in this landscape. This ongoing procurement highlights the need for specialised synergy with existing vendor infrastructure, presenting operational efficiency opportunities for expert IT service providers and offering pathways to establish or deepen partnerships with such public organisations.

## Notice

The contract extension is for Microsoft unified Support service which is a heightened level of support for all Microsoft products. Anchor has invested heavily in Microsoft products and this extension of support is necessary as it covers all of Anchor's Azure and O365 products from them.

### Procurement Information

The direct award justification is to allow Anchor to award a public contract to an existing supplier who supplies core IT services and software, as an 'extension' to existing services. Concerns the supply of services by the existing supplier which are intended as an extension to existing services:- a. A change in supplier would result in services that are different from or incompatible with, existing goods, services or works b. The difference or incompatibility would result in disproportionate technical difficulties in operations or maintenance. Microsoft are the only supplier to offer this level of direct support and thus a different supplier would be incompatible and would result in disproportionate technical difficulties in maintenance of our extensive Microsoft estate. This is an essential component to provide Microsoft support, any problems that could not be escalated to Microsoft and receive the appropriate level of support could impact Anchor operations reliant on Microsoft systems and thus have significant cost impact Contract renewal is annually (at Microsoft's request) and is likely to be required for the foreseeable future as Anchor is unlikely to move away from Microsoft products.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039113-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 May 2025 |
| Contract period | 25 Jun 2025 - 25 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £188,607 |
| Contracts value | £188,607 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active, Pending |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ANCHOR HANOVER GROUP |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 2ST |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICROSOFT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 11 Jul 2025 at 07:58 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/039113-2025
- 23 May 2025 at 10:58 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/026080-2025
- 22 May 2025 at 13:56 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/025043-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/039113-2025
  11th July 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/026080-2025
  23rd May 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/025043-2025
  22nd May 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.anchor.org.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051e62. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051e62.json.