--- title: "Provision of an Income Management System & Associated Services" ocid: "ocds-h6vhtk-051ec3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051ec3" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051ec3.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051ec3.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "LEICESTER CITY COUNCIL" published: "2026-04-16" --- # Provision of an Income Management System & Associated Services Buyer: LEICESTER CITY COUNCIL Current stage: Tender OCID: ocds-h6vhtk-051ec3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051ec3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051ec3.json) ## Summary Leicester City Council recently commenced a tendering process for the provision of an Income Management System and Associated Services, originally anticipated to streamline payment and management software solutions. Despite a thorough tender evaluation, the procurement process was cancelled on 16 April 2026 due to submissions not meeting the mandatory requirements and budget constraints. This tender falls under the industry category of 'Software package and information systems' with an estimated value of £5,600,000. The procurement method was open, and Leicester was the designated region for delivery. Initially, the tender involved engaging suppliers capable of providing a cloud-hosted service in line with LCC's ICT policies. Although the current contract was planned for installation starting February 2027, unexpected planning amendments have altered timelines, with Leicester City Council reevaluating a direct award strategy. This procurement offers substantial opportunities for businesses specialising in cloud-hosted software solutions, particularly SMEs and social enterprises, given the Council's emphasis on quality and pricing criteria. Companies with a strong background in integrating multiple payment channels and systems, and those capable of delivering high-performance cloud solutions, will find scope in submitting competitive tenders. This tender process also signals prospective long-term engagements for capable suppliers, with options to extend contracts beyond the initial two-year period, subject to performance. Businesses adept in cloud computing and payment management systems are encouraged to monitor developments for direct award opportunities or future tender openings, as Leicester City Council revisits contract awarding strategies. ## Notice Leicester City Council (LCC) needs to replace its payment and income management software as the current contract expires in 2027. The system takes customer balances from various host systems and facilitates payments through a variety of channels. Transactional data is fed back to the host systems in addition to the main accounting system, currently Unit4 Business World. The current IMS software is cloud-hosted, and it is an LCC ICT policy to remain with a cloud-hosted solution. On-premises solutions will not be considered at this time. The Council wishes to appoint a single provider to enter into contract to supply, install and maintain the system for an initial term of two (2) years, with the option to extend the maintenance contract for a further two (2), plus two (2), plus two (2) + two (2) year(s) under the same terms and conditions. Extensions will be subject to satisfactory performance by the successful provider. As demonstrated during the Pre-Market Engagement exercise, there are suppliers capable of delivering all required services without the need for lotting. It is therefore anticipated that this approach will enable more streamlined integration and simplified contract management. ### Lot Information Lot 1 Renewal: The initial term is 2 years with the option to extend for 2+2+2+2 years ### Planning Information Please note this is a Preliminary Market Engagement, it is not a formal invitation to tender. Suppliers must complete a questionnaire and submit the responses by 6th June 2025. To enhance our understanding of the solutions currently available in the market and in addition to the submitted questionnaire, we may invite suitable suppliers who meet the essential requirements identified in the PME document to deliver an overview presentation of their solution and its functionality. For more information regarding the process, you can access the PME document by following this link: https://procontract.due-north.com/Advert?advertId=14fb73d0-1a37-f011-8136-005056b64545 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/034724-2026 | | Notice type | UK12 - Procurement Termination Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Apr 2026 | | Submission deadline | 20 Mar 2026 | | Future notice date | 13 Feb 2026 | | Award date | Not specified | | Contract period | 1 Feb 2027 - 31 Jan 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,600,000 | | Lots value | £5,600,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Cancelled | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEICESTER CITY COUNCIL | | Additional buyers | Missing | | Locality | LEICESTER | | Post town | Leicester | | Postcode | LE1 1FZ | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire | | ITL 3 | TLF21 Leicester | | Local authority | Leicester | | Electoral ward | Castle | | Westminster constituency | Leicester South | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 16 Apr 2026 at 12:58 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/034724-2026 - 6 Mar 2026 at 17:09 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/020629-2026 - 13 Feb 2026 at 16:39 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013616-2026 - 27 Jan 2026 at 14:51 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/007172-2026 - 22 May 2025 at 14:46 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/025158-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/034724-2026 16th April 2026 - Procurement termination notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/020629-2026 6th March 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/013616-2026 13th February 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/007172-2026 27th January 2026 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/025158-2025 22nd May 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://procontract.due-north.com/Advert?advertId=14fb73d0-1a37-f011-8136-005056b64545 - https://procontract.due-north.com/Advert?advertId=cc4df401-f608-f111-813c-005056b64545 - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.leicester.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051ec3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051ec3.json.