---
title: "IPFX Telephony Platform"
ocid: "ocds-h6vhtk-051ee3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051ee3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051ee3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051ee3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE LIMITED"
published: "2025-05-22"
---

# IPFX Telephony Platform

Buyer: FINANCIAL OMBUDSMAN SERVICE LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-051ee3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051ee3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051ee3.json)

## Summary

The recent procurement process led by the Financial Ombudsman Service Limited focuses on the delivery of the IPFX Telephony Platform. The contract award was announced on 22nd May 2025, with UCFX Limited being selected as the supplier. This tender falls under the telecommunications system category, specifically targeting goods, and was conducted using a limited procurement method, indicative of below-threshold, limited competition. Located in London, the contract stretches from 1st June 2025 to 31st May 2026, and is valued at £210,157.51. The procurement aligns with the legal framework set by the UKPGA 2023/54.

This tender presents significant opportunities for businesses specialising in telecommunications systems and office communication technologies to expand their market presence. Companies with expertise in integrating telephony applications with network infrastructure would be particularly well-suited to compete in future similar procurements. Large-scale enterprises familiar with public sector standards and government contracting procedures may find such contracts conducive to growth, especially those equipped to handle the operational demands of continuous service support. Engaging with projects like this can also open pathways to collaborations and long-term contractual relationships with public authorities.

## Notice

IPFX is our current telephony application suite, which is integrated with our network infrastructure, bringing our office communications together on a single platform. We need to continue to support of this service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025198-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 May 2025 |
| Contract period | 31 May 2025 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £210,157 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UCFX |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 22 May 2025 at 14:59 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/025198-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/025198-2025
  22nd May 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051ee3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051ee3.json.