---
title: "GWR - Provision of Maintenance & Support for Ticket Vending Machines"
ocid: "ocds-h6vhtk-051f04"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051f04"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051f04.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051f04.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FIRST RAIL HOLDINGS LIMITED"
published: "2025-05-22"
---

# GWR - Provision of Maintenance & Support for Ticket Vending Machines

Buyer: FIRST RAIL HOLDINGS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-051f04

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051f04)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-051f04.json)

## Summary

The procurement process for the "GWR - Provision of Maintenance & Support for Ticket Vending Machines", led by First Rail Holdings Limited, has now reached the award stage. This contract pertains to the maintenance and support services for Ticket Vending Machines (TVMs) across the United Kingdom. The direct award, justified by the proprietary nature of the TVMs and business continuity needs, has been granted to Scheidt & Bachmann (UK) Limited. The contract, valued at £6,000,000 (with a gross amount of £7,200,000), will span from 25th June 2025 to 24th June 2028 and includes options for purchasing additional TVMs if required. This initiative supports the interim needs pending a longer-term strategy within the rail sector.

This contract presents a substantial growth opportunity for businesses involved in the transportation and infrastructure sectors, particularly those with capabilities in providing specialised maintenance and technological support for proprietary systems. Given the direct award procurement method, businesses similar in scale and technological expertise to Scheidt & Bachmann could benefit from exploring partnerships or sub-contracting opportunities. Additionally, firms with innovation in ticketing solutions may find future openings as the longer-term transport strategy is developed, potentially paving the way for future competitive tendering processes.

## Notice

It is GWR's intention to issue an extension of the Maintenance and Support Services contract for their Ticket Vending Machines ("TVMs") for a period of 3 years, and broaden the scope of how the innovation fund can be utilised. Such extension and variation will provide an interim solution to maximise the return on investment, pending review and definition of the required longer term strategy and subsequent procurement process.

### Procurement Information

GWR has made significant investments in the system and functional development of Ticket Vending Machines (TVMs) to enhance the customer experience. Currently, the financial appraisal period for these developments is still ongoing, and the TVMs have not yet reached the end of their operational lifespan. The TVMs are proprietary equipment supplied by Scheidt & Bachmann (S&B), making S&B the sole partner capable of providing maintenance and support. Due to a number of factors, including business continuity, system resilience, affordability, and minimising the impact of changes, the decision to award and extend the contract with S&B is viewed as the optimal approach to ensure a sustainable solution during this period. Transitioning to a different contracting partner at this time would lead to considerable inconvenience and unnecessary and substantial duplication of costs. This contract award and extension will facilitate the continuation of services that support the operational needs of the GWR business while avoiding the associated costs of procuring and implementing new TVMs. This arrangement is intended for a duration of three years, pending future developments in the rail industry, and any subsequent actions required to comply with relevant procurement regulations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025237-2025 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 May 2025 |
| Contract period | 24 Jun 2025 - 24 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £6,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRST RAIL HOLDINGS LIMITED |
| Locality | LONDON |
| Post town | West London |
| Postcode | W2 1AF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Hyde Park |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCHEIDT & BACHMANN (UK |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 50 - Repair and maintenance services

### Codes

- 30144200 - Ticket-issuing machines
- 50316000 - Maintenance and repair of ticket-issuing machinery

## Release History

- 22 May 2025 at 15:15 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/025237-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/025237-2025
  22nd May 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.schiedt-bachmann.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051f04. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051f04.json.