---
title: "2025-014 - Administration of the Ofgem Energy Industry Voluntary Redress Fund"
ocid: "ocds-h6vhtk-051fdd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051fdd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-051fdd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-051fdd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFGEM"
published: "2026-01-21"
---

# 2025-014 - Administration of the Ofgem Energy Industry Voluntary Redress Fund

Buyer: OFGEM  
Current stage: Award  
OCID: ocds-h6vhtk-051fdd

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## Summary

The procurement process conducted by Ofgem aims to appoint a service provider for the administration of the Ofgem Energy Industry Voluntary Redress Fund, with a focus on projects that benefit energy consumers across Great Britain. As a sub-central government public authority located in London, Ofgem has completed the award stage of this open procedure, with a contract notice published on 21 January 2026. The contract, scheduled to start on 6 May 2026 and end by 5 May 2028, includes an option for renewal. The awarded contract involves managing a budget of up to £3.6 million gross for services related to financial and business services in the UK. Key responsibilities include efficient financial management, assessment of funding applications, and integration of system support for the Energy Redress Scheme.

This tender provides significant opportunities for large-scale enterprises with expertise in financial management, business consultancy, and the energy sector. By participating, businesses can expand their service offerings and enhance their market presence in managing and allocating funds. The open procurement method ensures fair competition, allowing companies capable of delivering value for money and maintaining transparency and flexibility to thrive. The involvement of reputable parties such as the Energy Saving Trust Enterprises Limited highlights the potential for impactful collaborations that uphold strong financial track records and result in positive customer outcomes.

## Notice

Ofgem seeks to appoint a Service Provider with expertise in allocating funds to various projects within primarily charitable/non-profit organisations, and who has a deep understanding of the needs of energy consumers across Great Britain. The Service Provider will manage voluntary redress payments made to the Energy Redress Scheme and will ensure that these funds deliver the greatest positive impacts for energy consumers. This requires efficient financial management and expert assessment of funding applications. The Service Provider must achieve the following outcomes: Efficient financial management of voluntary redress monies, including receiving funds from energy companies, ring-fencing them as appropriate, and awarding grants to suitable Redress Recipients. An adaptable and flexible approach to managing redress monies so as to ensure effective response to fluctuations in the amount of funds available, and possible changes to Ofgem's guidance on the allocation of redress funds. It is important to note that Ofgem reserve the right to amend this guidance, for instance to increase the numbers of organisations eligible to apply for funding. In the event of any changes, Ofgem will work closely with the Service Provider to ensure their smooth implementation before they take effect. Identifying and assessing potential redress recipients to maintain and build on the existing portfolio of reputable recipients with strong financial track records and projects that benefit energy consumers across Great Britain. The successful management of the process by which funds are awarded and paid to grantees, including application and assessment processes Effective management of the award of funds to worthwhile projects, including awards to fuel voucher projects with a minimum award of PS1 million per project. System Integration: the successful Service Provider must deliver either: a successful integration of existing systems supporting online applications, the database of eligible applicants, and the Energy Redress website; or a new, fit-for-purpose system that provides these services and is fully operational at the commencement of the contract. Using knowledge of the British energy sector and consumer needs (including vulnerable and future consumers) to allocate funding that delivers value for money and benefits in line with Ofgem's Guidance (which may change from time to time) on voluntary redress funds. Monitoring project delivery and providing regular updates to Ofgem. Evaluating the effectiveness of allocation awards. Providing monthly financial reports and other regular reports to Ofgem (quarterly and annual) on the impact of projects on energy consumers, ensuring funds deliver value for money and long-term benefits and assisting with enquiries related to all aspects of the operation of the fund, as and when they arise. Ensuring that there is transparency and accountability by maintaining a publicly available website dedicated to the energy redress fund, which will provide detail on funding rounds, the application process, all projects that have been awarded funds, and the annual evaluation reports. Maintain an ethos of continuous improvement that ensures the ongoing evaluation of scheme performance against objectives, review of processes and procedures and how they can be improved to support the objective of increasing the impact of the fund.

### Lot Information

Lot 1

Renewal: Up to 24 months. Ofgem will also have the option to continue the contract for the successful Service Provider to provide run-off services for an additional 2 years to the initial period and, if relevant, the extended period.

### Planning Information

The purpose of this notice is to give encourage potential suppliers advance information and to encourage participation to participate in the procurement process for this contract. 
To further encourage potential suppliers, on Thursday 12th June 2025 there will be the opportunity to speak to Ofgem if you have questions pursuant to this notice. If this date does not suit, alternative times can be provided on Thursday 19th, Tuesday 24th and Wednesday 25th June.
These sessions will be individual sessions per supplier and will be allocated on a first come, first serviced basis. The sessions will be for approximately 45 minutes each. 
Invites to these sessions will be issued from w/c 26th May. 
Please contact procurement2@ofgem.gov.uk to arrange a time slot.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005480-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2026 |
| Submission deadline | 15 Oct 2025 |
| Future notice date | 29 Jul 2025 |
| Award date | 21 Jan 2026 |
| Contract period | 5 May 2026 - 5 May 2028 |
| Recurrence | 2029-08-21 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | £3,000,000 |
| Awards value | £3,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENERGY SAVING TRUST ENTERPRISES |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 76 - Services related to the oil and gas industry
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 66000000 - Financial and insurance services
- 76000000 - Services related to the oil and gas industry
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 21 Jan 2026 at 16:27 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/005480-2026
- 18 Sep 2025 at 10:37 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/057639-2025
- 21 Aug 2025 at 15:13 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/050631-2025
- 1 Jul 2025 at 13:48 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/036460-2025
- 23 May 2025 at 07:44 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/025503-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/005480-2026
  21st January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/057639-2025
  18th September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/050631-2025
  21st August 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/036460-2025
  1st July 2025 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/025503-2025
  23rd May 2025 - Preliminary market engagement notice on Find a Tender
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=609190
  2025-014 - ITT

## Notice URLs

- http://www.ofgem.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-051fdd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-051fdd.json.