---
title: "Procurement for the provision of Emergency Department & Well Being Home Service"
ocid: "ocds-h6vhtk-05233c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05233c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05233c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05233c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)"
published: "2026-02-17"
---

# Procurement for the provision of Emergency Department & Well Being Home Service

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)  
Current stage: Award  
OCID: ocds-h6vhtk-05233c

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## Summary

The procurement process led by NHS Wales Shared Services Partnership, hosted by Velindre University NHS Trust, focuses on the provision of Emergency Department and Well-being Home Safe Service across Wales. This procurement initiative assists Cardiff & Vale University Health Board, Hywel Dda University Health Board, and Swansea Bay University Health Board, targeting services to support frail and elderly patients. The final award has been split into three lots, each allocated to a health board. The contract, valued at £808,967 for each of the two awarded lots (Cardiff and Vale University Health Board and Hywel Dda University Health Board), will commence from 1 April 2026 and could extend until 31 March 2031. With the procurement stage now at completion, the awarding of these contracts follows an open procedure, with Delta Wellbeing Ltd announced as the successful supplier. An active period is already underway as of 20 January 2026.

This tender represents a significant opportunity for businesses specialising in welfare services outside residential institutions, offering potential growth through collaboration with prominent health boards in Wales. Enterprises possessing expertise in patient welfare and healthcare support services may find this tender appealing, particularly those who can provide substantial quality and technical support alongside commercial alignment. SMEs are notably encouraged to participate, with criteria suggesting compatibility with entities focused on the social value and technical support of vulnerable communities. Companies operating within, or looking to expand in the UK health sector will be well-positioned to benefit from potential recurring engagements as the contract may extend up to 5 years, ensuring continuity and potential growth in service delivery capabilities.

## Notice

NHS Wales Shared Services Partnership (NWSSP), hosted by Velindre University NHS Trust, acting on behalf of all NHS Wales Health Boards and Trusts, hereby gives notice of its intention to award a contract following a procurement process conducted in accordance with the Procurement Act 2023. Following the conclusion of the evaluation process, NWSSP intends to award a contract to Delta wellbeing for the: Provision of Emergency Department & Well Being Home Safe Service. The contract will support Cardiff & Vale UHB and Hywel Dda UHB Emergency Departments to assist frail, elderly and vulnerable patients as well as resettling people into their homes and if needed putting them in contact with the relevant support services .The contract will have an initial term of 12 months, commencing 1 April 2026 to 31 March 2027, with options to extend for up to four additional periods of one year each, giving a potential maximum duration of 5 years to 31 March 2031.In accordance with procurement regulations, an 8 working day standstill period will now commence. During this period, no contract will be entered into. This standstill period allows for any representations or challenges to be made before the contract is formally awarded.

### Lot Information

Cardiff and Vale University Heath Board (University Hospital Wales)

This is for the provision of Emergency Services and Well Being within the Cardiff and Vale University Health Board (University Hospital Wales).

Renewal: There is an option to extend the Initial Term of the Contract as follows: - Extension 1 - 1st April 2027 - 31st March 2028 - Extension 2 - 1st April 2028 - 31st March 2029 - Extension 3 - 1st April 2029 - 31st March 2030 - Extension 4 - 1st April 2030 - 31st March 2031

Hywel Dda University Health Board - Glangwili General Hospital

This is for the provision of Emergency Services and Well Being within the Hywel Dda University Health Board (Glangwili General Hospital)

Renewal: There is an option to extend the Initial Term of the Contract as follows: - Extension 1 - 1st April 2027 - 31st March 2028 - Extension 2 - 1st April 2028 - 31st March 2029 - Extension 3 - 1st April 2029 - 31st March 2030 - Extension 4 - 1st April 2030 - 31st March 2031

Swansea Bay University Health Board - Morriston Hospital

This is for the provision of Emergency Services and Well Being within the Swansea Bay University Health Board.

Renewal: There is an option to extend the Initial Term of the Contract as follows: - Extension 1 - 1st April 2027 - 31st March 2028 - Extension 2 - 1st April 2028 - 31st March 2029 - Extension 3 - 1st April 2029 - 31st March 2030 - Extension 4 - 1st April 2030 - 31st March 2031

### Planning Information

NWSSP is seeking feedback from suppliers, contractors and other interested parties to help the noted Health boards to increase it's market understanding and inform the development of the procurement to ensure that it meets their objectives.
This preliminary market engagement exercise is open to all interested parties.
To participate in the preliminary market engagement exercise, please contact the names detailed below who will be able to provide you with the Preliminary Market Engagement Document.
Once you have read through the document and supporting appendices, please complete the Preliminary Market Engagement Questionnaire.
For support and assistance with participating in this exercise, please contact a member of the Supplier Relationship Team, who’s details
have been provided below:
Sam Donegan
sam.donegan@wales.nhs.uk
Amy Chilvers
Amy.chilvers@wales.nhs.uk
Whilst the pipeline notices for each Health Board state the requirement would be 1 Lot, The Lots will be split into 3 Lotting structures. To note, the below pipeline notices published below apply to this potential procurement:
151443 Emergency Department Wellbeing & Home Safe Service.
151450 Emergency Department Wellbeing & Home Safe Service.
151447 Emergency Department Wellbeing & Home Safe Service.
151455 Emergency Department Wellbeing & Home Safe Service.
151453 Emergency Department Wellbeing & Home Safe Service.
151433 Emergency Department Wellbeing & Home Safe Service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014228-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2026 |
| Submission deadline | 21 Nov 2025 |
| Future notice date | 6 Oct 2025 |
| Award date | 20 Jan 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,426,900 |
| Lots value | £2,426,900 |
| Awards value | £808,967 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Additional buyers | CARDIFF AND VALE UNIVERSITY HEALTH BOARD; CARDIFF AND VALE UNIVERSITY HEALTH BOARD (CAVUHB); HYWEL DDA UNIVERSITY HEALTH BOARD (HDUHB); NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) UNDERTAKING THE PROCUREMENT ON BEHALF OF THE CONTRACTING AUTHORITIES; NWSSP PROCUREMENT SERVICES; SWANSEA BAY UNIVERSITY HEALTH BOARD |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF14 4HH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL44 Neath Port Talbot |
| Local authority | Neath Port Talbot |
| Electoral ward | Baglan |
| Westminster constituency | Aberafan Maesteg |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELTA WELLBEING |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312400 - Welfare services not delivered through residential institutions

## Release History

- 17 Feb 2026 at 11:47 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/014228-2026
- 27 Oct 2025 at 18:34 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/068744-2025
- 11 Sep 2025 at 11:39 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/055791-2025
- 23 May 2025 at 13:39 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/026550-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/014228-2026
  17th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/068744-2025
  27th October 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/055791-2025
  11th September 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/026550-2025
  23rd May 2025 - Pipeline notice on Find a Tender
- https://etenderwales.bravosolution.co.uk/home.html
  ITT 51717

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://cavuhb.nhs.wales/
- https://hduhb.nhs.wales/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nwssp.wales.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05233c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05233c.json.