--- title: "BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail" ocid: "ocds-h6vhtk-0523c3" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0523c3" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0523c3.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0523c3.json" source: "Find A Tender Service" current_stage: "Award" buyer: "BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST" published: "2026-01-27" --- # BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail Buyer: BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST Current stage: Award OCID: ocds-h6vhtk-0523c3 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0523c3) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0523c3.json) ## Summary The procurement process initiated by Bradford Teaching Hospitals NHS Foundation Trust, along with Airedale NHS Foundation Trust and Calderdale and Huddersfield NHS Foundation Trust, pertains to the competitive procurement of a digital-by-default patient experience portal and hybrid mail solution. This initiative is aimed at transforming outpatient pathways, with the contract led by Bradford Trust, maintaining individual systems for each authority. Located in the United Kingdom (regions UKE41 and UKE44), the procurement falls under the 'services' category, featuring software-related and postal services. The process is currently at the award phase with major dates including contracts starting March 1, 2026, and an expected integration with existing systems by March 1, 2026. This open competitive procurement follows a flexible procedure, featuring a two-stage selection method, and was planned as of May 2025, with awards being announced in December 2025. This tender offers significant opportunities for businesses involved in digital transformation, particularly those specialising in software-related and postal services. Small and medium enterprises would find it advantageous, as the bidding process favours quality and commercially viable proposals, with scope for ongoing support and service improvement. Companies like Zesty Limited and Xerox (UK) Limited, which are engaged as suppliers, illustrate the kind of partnership sought to drive transformation in healthcare communications and operations. Therefore, businesses capable of innovating within the NHS framework, offering integration with electronic patient records (EPR), and providing streamlined service methods are well-suited to leverage this procurement for growth and partnerships across the healthcare sector. ## Notice Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender ("ITT") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH and CHT's current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare. The implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum). ### Lot Information Lot 1 Options: The option to extend has been included within the tender document suite. The option for Calderdale and Huddersfield NHS Foundation Trust to join or not join has been included within the tender document suite. The option for some contract additions, including but not limited to the friends and family test and video consultation (neither scored or mandatory requirements to bid for the core contract), have been included within Document 2 (Specification) of the tender document suite. Renewal: One further 12-month extension ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/007304-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | Not specified | | Awardee scale | Large, SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Jan 2026 | | Submission deadline | 1 Aug 2025 | | Future notice date | 1 Sep 2025 | | Award date | 24 Dec 2025 | | Contract period | 1 Mar 2026 - 28 Feb 2030 | | Recurrence | 2025-09-29 | ## Values | Field | Value | | --- | --- | | Tender value | £10,179,000 | | Lots value | £10,179,000 | | Awards value | £4,861,433 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active, Cancelled | | Contracts status | Cancelled | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRADFORD TEACHING HOSPITALS NHS FOUNDATION TRUST | | Additional buyers | AIREDALE NHS FOUNDATION TRUST; CALDERDALE AND HUDDERSFIELD NHS FOUNDATION TRUST; Missing | | Locality | BRADFORD | | Post town | Bradford | | Postcode | BD9 6RJ | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE44 Calderdale and Kirklees | | Local authority | Kirklees | | Electoral ward | Lindley | | Westminster constituency | Colne Valley | | Delivery location | TLE4 West Yorkshire | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 4 | | Supplier names | ORACLE; XEROX; XEROX (UK; ZESTY | ## CPV Codes ### Divisions - 48 - Software package and information systems - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support ### Codes - 48611000 - Database software package - 64112000 - Postal services related to letters - 72260000 - Software-related services ## Release History - 27 Jan 2026 at 16:54 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/007304-2026 - 20 Jan 2026 at 17:03 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/005039-2026 - 9 Jan 2026 at 17:25 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/002063-2026 - 29 Dec 2025 at 11:59 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/086272-2025 - 7 Jul 2025 at 15:37 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037999-2025 - 23 May 2025 at 14:27 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/026725-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/007304-2026 27th January 2026 - Procurement termination notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/005039-2026 20th January 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/086272-2025 29th December 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/037999-2025 7th July 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/026725-2025 23rd May 2025 - Pipeline notice on Find a Tender ## Notice URLs - http://www.airedale-trust.nhs.uk - http://www.oracle.com/uk - http://www.xerox.co.uk - https://health-family.force.com/s/Welcome - https://www.airdale-trust.nhs.uk - https://www.bradfordhospitals.nhs.uk/our-trust/ - https://www.cht.nhs.uk - https://www.cht.nhs.uk/home - https://www.inductionhealthcare.com/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0523c3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0523c3.json.