{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-052446-2026-04-30T16:27:09+01:00", "date": "2026-04-30T16:27:09+01:00", "ocid": "ocds-h6vhtk-052446", "initiationType": "tender", "planning": { "documents": [ { "id": "026881-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/026881-2025", "datePublished": "2025-05-23T16:08:37+01:00", "format": "text/html" }, { "id": "049662-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/049662-2025", "datePublished": "2025-08-18T22:15:21+01:00", "format": "text/html" }, { "id": "049663-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/049663-2025", "datePublished": "2025-08-18T22:17:10+01:00", "format": "text/html" } ], "milestones": [ { "id": "engagement", "type": "engagement", "description": "As described in this preliminary engagement notice, DHSC is seeking potential providers who are interested in bidding for the National Breastfeeding Helpline, which will provide breastfeeding information, guidance and applicable support via a 24-hour helpline for families across the UK. Potential providers should register their interest by the date specified within this notice. Following the market engagement event, DHSC will issue follow-up questionnaires to attendees to obtain feedback on the outline specification, and the likelihood of success of the procurement.", "dueDate": "2025-09-15T23:59:59+01:00", "status": "scheduled" } ] }, "parties": [ { "id": "GB-PPON-PMQG-9965-CHZR", "name": "Department of Health & Social Care", "identifier": { "scheme": "GB-PPON", "id": "PMQG-9965-CHZR" }, "address": { "streetAddress": "39 Victoria Street", "locality": "London", "postalCode": "SW1H 0EU", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "contactPoint": { "name": "Bella Engles", "email": "ccsinbox@dhsc.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.gov.uk/government/organisations/department-of-health-and-social-care", "classifications": [ { "id": "publicAuthorityCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PMQG-9965-CHZR", "name": "Department of Health & Social Care" }, "tender": { "id": "C358258", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "DHSC: OHID: National Breast Feeding Helpline 2026", "description": "The Department of Health and Social Care (DHSC) is seeking to commission an external provider to deliver and operate the National Breastfeeding Helpline (NBH). The NBH provides free, non-judgemental and evidence-based breastfeeding information and support to families across the United Kingdom. The service operates nationally and supports individuals seeking guidance, reassurance and signposting in relation to breastfeeding and infant feeding. The appointed supplier will be responsible for the delivery of a fully managed helpline service, including the provision of advice and support via telephone and digital channels, governance and quality assurance arrangements, safeguarding processes, reporting, and the operation of a public-facing website to support access to the service. The service shall include, but not be limited to, the following: Provision of a national helpline offering timely, non-judgemental breastfeeding information, advice and support; Call handling and digital engagement, including appropriate referral and signposting to other services where required; Safeguarding processes and escalation arrangements appropriate to the service user group; Governance, quality assurance and performance reporting arrangements in line with the Specification; Operation and maintenance of a public-facing website providing information about the service and how to access it. The contract will be awarded for an initial period of two years and nine months, with options to extend for up to two further periods of up to twelve months each, subject to the terms of the contract. The estimated total value of the contract for the initial term is PS3,198,500 excluding VAT. The total contract value including extension options is PS5, 598,500 excluding VAT (PS1,200,000 for each twelve month extension option).", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "85312310", "description": "Guidance services" }, { "scheme": "CPV", "id": "79512000", "description": "Call centre" } ], "relatedLot": "1", "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM5", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM7", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM8", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM9", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL1", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL14", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL2", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKN", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKN0", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM5", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM7", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM8", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKM9", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL1", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL14", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL2", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKN", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKN0", "country": "GB", "countryName": "United Kingdom" } ] } ], "value": { "amountGross": 5598500, "amount": 5598500, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2029-03-31T23:59:59+01:00", "maxExtentDate": "2031-03-31T23:59:59+01:00" }, "hasRenewal": true, "status": "active", "value": { "amountGross": 5598500, "amount": 5598500, "currency": "GBP" }, "awardCriteria": { "weightingDescription": "Tenderers will be assessed against 7 quality questions, including 1 question on social value. Value for money will be assessed using a weighted Price per Quality Point (PQP) methodology, which considers each tenderer's price in relation to the quality.", "criteria": [ { "type": "quality", "name": "Quality Evaluation", "description": "Price per Quality Point used, as set out in the ITT" }, { "type": "quality", "name": "Quality Evaluation", "description": "Price per Quality Point used, as set out in the ITT" } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "The Authority will require Suppliers to demonstrate sufficient legal and financial capacity, including minimum financial standing and appropriate insurance coverage." }, { "type": "technical", "description": "The Authority will require Suppliers to obtain, or commit to obtaining prior to Contract commencement, appropriate cyber security certification." }, { "type": "economic", "description": "The Authority will require Suppliers to demonstrate sufficient legal and financial capacity, including minimum financial standing and appropriate insurance coverage." }, { "type": "technical", "description": "The Authority will require Suppliers to obtain, or commit to obtaining prior to Contract commencement, appropriate cyber security certification." } ] }, "renewal": { "description": "The contract has the option to extend for a further 24 months, in 12 month periods" } } ], "communication": { "futureNoticeDate": "2025-10-20T23:59:59+01:00" }, "status": "active", "specialRegime": [ "lightTouch" ], "amendments": [ { "id": "049663-2025", "description": "Amend Reference." }, { "id": "040116-2026", "description": "The link to Health Family Atamis eTendering System is not working." } ], "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "submissionMethodDetails": "Tender must be submitted via esourcing portal Atamis. The opportunity will be available on the Health Family Atamis eTendering System. You must be registered to have full access to all documents. Select this link to access and register your organisation to the Atamis system https://health-family.force.com/s/Welcome if you have not already done so. Registration is free of charge. You can search for the project by using the contract reference. Once you have found the Opportunity, press the 'Register Interest' button to register your interest. This will make the project to appear on 'My proposals and quotes'. From there you can review documents, send clarification messages, submit the response, or decline to respond, if you decide not to participate in the opportunity. For full details on the instruction to tender and terms of participations please refer to the Invitation to Tender document.", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2026-06-04T17:00:00+01:00" }, "enquiryPeriod": { "endDate": "2026-05-15T17:00:00+01:00" }, "awardPeriod": { "endDate": "2026-06-16T23:59:59+01:00" }, "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest" }, { "id": "040093-2026", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/040093-2026", "datePublished": "2026-04-30T16:06:08+01:00", "format": "text/html" }, { "id": "040116-2026", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/040116-2026", "datePublished": "2026-04-30T16:27:09+01:00", "format": "text/html" } ], "hasRecurrence": true, "recurrence": { "dates": [ { "startDate": "2029-01-01T23:59:59Z" }, { "startDate": "2029-01-01T23:59:59Z" } ] } }, "language": "en" }