---
title: "Telephony and Workforce Management"
ocid: "ocds-h6vhtk-052456"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052456"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052456.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052456.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "LONDON NORTH EASTERN RAILWAY LIMITED"
published: "2025-05-23"
---

# Telephony and Workforce Management

Buyer: LONDON NORTH EASTERN RAILWAY LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-052456

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052456)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052456.json)

## Summary

The London North Eastern Railway Limited is in the planning stage of a public procurement process for a contract titled "Telephony and Workforce Management," aimed at enhancing its Contact Centre capabilities. This forthcoming open procedure, set under the provision of UK legislation 2023/54, is scheduled to officially open later this year, with future notice expected by 1st September 2025. The estimated value of the procurement stands at £1,920,000, and it falls within the industry category of software packages and information systems. The contract will commence on 1st August 2027 and conclude on 31st July 2030, with potential extensions until July 2031. This procurement is above threshold and part of the utilities special regime, providing goods as its main procurement category, and located within the United Kingdom.

This tender presents a significant business growth opportunity, especially for small and medium enterprises (SMEs) prepared to deliver telephony and IT solutions within the utilities sector. Given the planned procurement’s high value and the open procedure, businesses proficient in delivering software packages and information systems will find the opportunity well-suited to their expertise. This contract not only promises substantial revenue prospects but also the chance to partner with a well-known public undertaking, enhancing a company's portfolio and market visibility. The inclusion of renewal options further allows for sustained collaboration, aligning with LNER's future strategic goals.

## Notice

Telephony and Workforce Management provision for our Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026903-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Sep 2025 |
| Award date | Not specified |
| Contract period | 31 Jul 2027 - 31 Jul 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,600,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON NORTH EASTERN RAILWAY LIMITED |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6GA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 May 2025 at 15:16 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/026903-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/026903-2025
  23rd May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052456. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052456.json.