---
title: "Service Management L2 (Manned) Helpdesk"
ocid: "ocds-h6vhtk-0524ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524ad"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0524ad.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0524ad.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NS&I"
published: "2026-05-22"
---

# Service Management L2 (Manned) Helpdesk

Buyer: NS&I  
Current stage: Planning  
OCID: ocds-h6vhtk-0524ad

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524ad)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0524ad.json)

## Summary

The procurement process is currently in the planning stage and is being managed by NS&I, a central government public authority based in London, United Kingdom. The tender, titled "Service Management L2 (Manned) Helpdesk," falls under the services industry category, specifically the IT services sector. The planned contract will involve providing a centralised helpdesk staffed at Level 2, intended for NS&I and supplier staff. The procurement process is set to evolve with a future notice anticipated by 15 June 2026. Notably, the service contract is planned to commence on 1 October 2026, with the potential for renewal, and is expected to run until at least 31 May 2028, with a maximum extension possible until 31 May 2030.

This tender offers significant opportunities for business growth, particularly for businesses specialising in IT services, consulting, and support. Companies with the capability to deliver comprehensive helpdesk services will find this contract particularly appealing. The opportunity suits businesses adept at managing and supporting large-scale IT infrastructures, offering room for establishing long-term partnerships with a high-profile government entity such as NS&I. This tender also presents a strategic opening for companies looking to expand their portfolio of government contracts, reinforcing their position in the competitive IT services market.

## Notice

Provision of a centralised helpdesk for NS&I and Supplier Staff. Level 2 i.e. manned.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/047580-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2026 |
| Submission deadline | Not specified |
| Future notice date | 15 Jun 2026 |
| Award date | Not specified |
| Contract period | 30 Sep 2026 - 31 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 May 2026 at 09:28 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/047580-2026
- 23 May 2025 at 15:54 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/027013-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/047580-2026
  22nd May 2026 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/027013-2025
  23rd May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0524ad.json.