---
title: "AI Services Framework"
ocid: "ocds-h6vhtk-0524ba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524ba"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0524ba.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0524ba.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "YORKSHIRE WATER SERVICES LIMITED"
published: "2025-12-02"
---

# AI Services Framework

Buyer: YORKSHIRE WATER SERVICES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0524ba

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## Summary

Yorkshire Water Services Limited is advancing its strategic growth through an AI Services Framework, aiming to harness AI capabilities for improved efficiency and enhanced customer service. The procurement process, at the award stage effective from 2nd February 2025, targets AI expertise in software programming, consultancy, and data services across regions in the United Kingdom, extending from January 2026 until December 2030 with potential renewals up to December 2033. The framework agreement, valued at 32 million GBP, is a competitive flexible procedure under the "utilities" special regime, and includes tailored solutions involving cloud infrastructure integration and operational collaboration.

This framework offers extensive growth opportunities for businesses specialising in AI consultancy, systems design and implementation, data science, and responsible AI compliance. Companies equipped with robust AI capabilities, like SMEs and large enterprises, can benefit from engagement in collaborative problem-solving with Yorkshire Water’s internal teams, focusing on crucial domains such as central control operations and customer service. The initiative seeks partners who are adept at delivering agile, impact-driven solutions, consequently enabling internal staff to upskill and adapt AI innovations independently. The open procurement process encourages participation from diverse suppliers to foster partnerships that elevate AI utilisation within a regulated environment.

## Notice

Yorkshire Water has made significant investments in its cloud data platform and has established an internal data science team. The organisation is now moving into a new phase of strategic maturity, aiming to apply AI in ways that deliver measurable value across the business. AI is recognised at the executive level as a priority capability to support efficiency, resilience, and improved customer service. YW operates in a heavily regulated environment, and any use of AI must align with regulatory requirements around transparency, ethics, security, and operational reliability. There are currently two priority domains for AI (although the scope of the framework will be for any AI/ML services required at Yorkshire Water): 1. Central Control Operations * Yorkshire Water operates a real-time control room that monitors extensive telemetry across clean and wastewater networks. * Operators are overwhelmed by alarms, many of which are false positives due to manually-set thresholds (e.g. "trigger at 80% tank level" without data context). * Decision-making often relies on decades of tacit knowledge, e.g. knowing which alarms to ignore or act on. * There is a strong opportunity to apply AI in: o Alarm triaging and rationalisation o Digital twins for simulation and scenario testing o Predictive maintenance and network optimisation o Performance is heavily regulated; service outages or pollution events result in significant financial penalties - hence the need for trusted, explainable automation. 2. Customer Service Operations * Yorkshire Water serves around 5 million customers, handling thousands of customer queries and calls, often with high manual effort. * Call centre volumes spike due to changes like pricing or hosepipe bans, and many interactions (e.g. moving house) are highly repetitive and ripe for automation. * Digital self-service is limited; the website is dated and lacks tools like live chat. * There is strong interest in deploying voice bots, LLM-powered agents, and NLP models to: o Automate simple tasks o Improve customer response time o Prioritise vulnerable customers (while navigating GDPR/sentiment rules) To accelerate delivery and unlock value across the organisation, YW is establishing a framework of specialist AI service providers. The focus is on working with partners who can bring genuine AI expertise and work collaboratively with internal teams to deliver real, operationally grounded solutions. YW is seeking to develop trusted partnerships with AI specialists who can support the delivery of practical, business-focused solutions. There is a strong emphasis on collaboration, with suppliers expected to work closely with internal teams and co-develop solutions in an agile, transparent way. The organisation aims to upskill internal staff as part of any delivery, ensuring that solutions can be owned, maintained, and adapted in-house over time. Suppliers must be able to work entirely within Yorkshire Water's environment, including existing cloud infrastructure (e.g. Azure), CRM (Dynamics), and other systems. No data is permitted to leave YW's infrastructure. The framework will seek suppliers with a range of AI-related expertise, including: * AI consultancy and use case advisory * Design, integration and implementation of AI tools and systems * Data science and platform engineering * Responsible AI and compliance support * Upskilling and capability-building for internal teams Suppliers must be able to work within Yorkshire Water's existing infrastructure and data environment, and deliver in a collaborative, agile manner.

### Lot Information

Lot 1

Renewal: Extensions on a 1-year basis up to a maximum of 3-years, at the discretion of Yorkshire Water

### Planning Information

Please confirm the receipt of this RFI and your intention to respond by a return email to matt.bamforth@yorkshirewater.co.uk by no later than 5pm on 6th June 2025. Yorkshire Water will then issue to you the RFI documents required for submission.
All submissions must be sent via email to matt.bamforth@yorkshirewater.co.uk - we will not be using Ariba at this stage. The deadline for submission is 5pm on Monday 9th June 2025.
Yorkshire Water intends to use the information gathered through this RFI to inform our strategic thinking and future planning regarding the role of AI technologies in our Customer Service and Central Control functions.
Following the review of responses, we may invite a select number of suppliers to participate in short, individual clarification or feedback sessions. These sessions will be recorded for internal documentation and compliance purposes, key outputs will be shared with the market at the appropriate time.
Participation in these sessions will not form part of any formal evaluation or selection process, nor does this RFI constitute the start of a procurement exercise. However, insights gained may inform the design of any future procurement approach.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/079100-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2025 |
| Submission deadline | 27 Aug 2025 |
| Future notice date | 6 Jun 2025 |
| Award date | 2 Feb 2025 |
| Contract period | 1 Jan 2026 - 31 Dec 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £32,000,000 |
| Lots value | £32,000,000 |
| Awards value | £32,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE WATER SERVICES LIMITED |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD6 2SZ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | Royds |
| Westminster constituency | Bradford South |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 6 |
| Supplier names | ANSWER DIGITAL; ARTESIA CONSULTING; DOZA CONSULTING; FACULTY SCIENCE; JACOBS; SAND TECH AI (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services
- 72300000 - Data services

## Release History

- 2 Dec 2025 at 16:52 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/079100-2025
- 4 Aug 2025 at 17:22 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/045845-2025
- 23 May 2025 at 16:01 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/027027-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/079100-2025
  2nd December 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/045845-2025
  4th August 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/027027-2025
  23rd May 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.jacobs.com
- https://answerdigital.com/
- https://artesia-consulting.co.uk/
- https://doza.consulting
- https://faculty.ai/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.sandtech.com/
- https://www.yorkshirewater.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524ba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0524ba.json.