---
title: "NIBE & Heat Pump Service and Maintenance Contract"
ocid: "ocds-h6vhtk-0524be"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524be"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0524be.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0524be.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "LONDON & QUADRANT HOUSING TRUST"
published: "2025-05-23"
---

# NIBE & Heat Pump Service and Maintenance Contract

Buyer: LONDON & QUADRANT HOUSING TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-0524be

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524be)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0524be.json)

## Summary

The London & Quadrant Housing Trust is in the planning stage of procuring a service and maintenance contract for NIBE and heat pump systems. This procurement, categorised under services within the heat pump and repair sectors, involves planned preventative maintenance and reactive maintenance for these systems, along with parts, materials management, and asset management. Additionally, there is a focus on resident engagement. The contract is set to be delivered across multiple regions in the United Kingdom, including UKD, UKH, UKI, and UKJ. The procurement uses a selective method via a pre-Procurement Act commercial tool. This planned contract spans from 29th August 2025 to 29th August 2030, with a potential renewal extending to 28th November 2031.

This tender offers substantial opportunities for businesses specialising in heat pump services and maintenance. Companies with expertise in managing large-scale servicing contracts and a strong capability in customer engagement can position themselves effectively. Small and medium-sized enterprises (SMEs) are deemed suitable for this procurement, thereby opening doors for growing businesses looking to establish a reputation in public sector contracts. The provision of genuine replacement parts under warranty and comprehensive asset management further broadens the scope for businesses providing these solutions, promoting strategic expansion and portfolio diversification.

## Notice

The Contractor must provide: * Planned Preventative Maintenance (PPM): Full annual servicing of all NIBE and Heat Pump systems according to manufacturer specifications and industry best practices. * Reactive Maintenance: Emergency and non-emergency repairs, faults diagnosis, and first-time fix focus, within defined SLAs. * Parts and Materials Management: Supply and fit genuine or approved replacement parts with warranty. * Asset Management and Reporting: Maintain an up-to-date asset register including maintenance history, service outcomes, and lifecycle condition grading. * Resident Engagement: High standard of resident communication and support, including pre-appointment notifications and satisfaction follow-ups.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027031-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Using pre-Procurement Act commercial tool |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 28 Aug 2025 - 29 Aug 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON & QUADRANT HOUSING TRUST |
| Locality | LONDON |
| Post town | East London |
| Postcode | E15 4PN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLD North West (England), TLH East (England), TLI London, TLJ South East (England) |

## CPV Codes

### Divisions

- 42 - Industrial machinery
- 50 - Repair and maintenance services

### Codes

- 42511110 - Heat pumps
- 50000000 - Repair and maintenance services

## Release History

- 23 May 2025 at 16:04 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/027031-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/027031-2025
  23rd May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://in-tendhost.co.uk/lqsupplychainmanagement/aspx/Registration
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0524be.json.