---
title: "Provision of a Platform used for the Isle of Wight Council's Wightcare Services"
ocid: "ocds-h6vhtk-0524cb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524cb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0524cb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0524cb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2025-10-09"
---

# Provision of a Platform used for the Isle of Wight Council's Wightcare Services

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0524cb

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## Summary

The Isle of Wight Council recently completed a public procurement process for the provision of a digital tele-alarm call handling platform, supporting their Wightcare Services. This unique service integrates call handling and in-person responder services, distinguishing it from other providers on the island. The procurement followed an open competition method and aimed below the financial threshold. The initial tender was announced with detailed engagement in planning through a Preliminary Market Engagement Questionnaire, with the process progressing from planning, tendering, to contract award stages. The contract, valued at £176,312 including VAT, was awarded to E.NOVATION UK LIMITED and officially signed on 26th September 2025, with the implementation set to begin on 1st November 2025 and run until 31st October 2028.

This contract presents a significant opportunity for businesses specialising in IT services, particularly those offering sophisticated software packages and consultancy in digital solutions, as the project falls under the categories of Software package and information systems, as well as IT services like consulting and support. Small and medium-sized enterprises like E.NOVATION UK LIMITED have shown that there is room for SMEs to thrive in sub-central government procurements. Businesses providing compatible digital equipment or services supporting tele-alarm systems, such as fire alarms or movement sensors, would be well-suited to engage with future opportunities of this nature, especially given the potential for contract renewals under the discretion of the Authority.

## Notice

The requirement is for a tele-alarm call handling platform that is fully digital. The Authorities Wightcare service is unique on the island as it provides a call handling service along with a Responder Service when people need the physical help of a person. Our Responder Services sets us apart from any other island based provider of services.

### Lot Information

Lot 1

Renewal: Sole discretion of the Authority 12m + 12m

### Planning Information

It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information.
The Authority is engaging with potential suppliers to seek views and feedback to the information provided and questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of the platform and equipment used for our Wightcare Service.
We need a tele-alarm call handling platform that is fully digital and has a range of equipment, such as fire alarms in the home or movement sensors (to name a few) that are compatible with the system and fully digital.
It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/063698-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Oct 2025 |
| Submission deadline | 23 Jul 2025 |
| Future notice date | 6 Jun 2025 |
| Award date | 25 Sep 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000 |
| Lots value | £125,000 |
| Awards value | Not specified |
| Contracts value | £146,927 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ34 Isle of Wight |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | E.NOVATION UK LIMITED TRADING AS ENOVATION |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Oct 2025 at 11:51 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/063698-2025
- 23 Jun 2025 at 15:46 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034507-2025
- 23 May 2025 at 16:07 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/027045-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/063698-2025
  9th October 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034507-2025
  23rd June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/027045-2025
  23rd May 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.enovationgroup.com
- https://www.iow.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0524cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0524cb.json.