---
title: "Contact Centre Solution"
ocid: "ocds-h6vhtk-052560"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052560"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052560.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052560.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "BIRMINGHAM CITY COUNCIL"
published: "2025-05-23"
---

# Contact Centre Solution

Buyer: BIRMINGHAM CITY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-052560

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052560)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052560.json)

## Summary

Birmingham City Council is currently in the planning stage for a public procurement contract titled "Contact Centre Solution." The contract aims to procure a Contact Centre as a Service (CCaaS) and is classified under the industry categories of contact management software packages and software development services. This opportunity is targeted towards service providers and falls within the West Midlands region, specifically Birmingham (UKG31). The entire procurement process is planned to unfold over a period beginning 1st July 2025 and concluding by 30th June 2028. Key information includes a future notice date set for 1st June 2025, with the total contract value estimated at £3,000,000 gross, marking a significant investment for eligible businesses to compete for.

This tender presents substantial growth opportunities for businesses specialising in contact management and software development. Small and medium enterprises (SMEs) are particularly well-suited to compete, given the explicit suitability criteria encouraging their participation. Given the scale and scope of the contract, businesses that can deliver comprehensive contact management solutions and services stand to benefit significantly. The potential for a long-term partnership with Birmingham City Council further enhances the attractiveness of this procurement opportunity, offering stability and a prestigious client for the successful bidder.

## Notice

Provision of a Contact Centre as a Service (CCaaS) (subject to change)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027229-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Jun 2025 |
| Award date | Not specified |
| Contract period | 1 Jul 2025 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BIRMINGHAM CITY COUNCIL |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1BB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG31 Birmingham |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48333000 - Contact management software package
- 72212333 - Contact management software development services

## Release History

- 23 May 2025 at 21:29 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/027229-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/027229-2025
  23rd May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- http://www.in-tendhost.co.uk/birminghamcc
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052560. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052560.json.