--- title: "Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services" ocid: "ocds-h6vhtk-052592" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052592" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052592.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052592.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NORFOLK COUNTY COUNCIL" published: "2026-05-14" --- # Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services Buyer: NORFOLK COUNTY COUNCIL Current stage: Award OCID: ocds-h6vhtk-052592 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052592) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052592.json) ## Summary Norfolk County Council has awarded multiple framework agreements for the provision of interpreting, translation, and related language and communication support services. This multi-provider framework serves the East of England and surrounding regions, addressing the needs of the INTRAN Partnership—a public-facing multi-agency partnership aiming to ensure equitable access to services and information for those who are deaf, or speakers of other languages, with limited English proficiency. The procurement process, managed via a selective, competitive flexible procedure, reached the award stage on 14th May 2026. This framework agreement, with a value of approximately £12 million gross, is scheduled to commence on 1st July 2026 and run until 30th June 2030. Key delivery areas include face-to-face, remote, and video relay interpreting services, with a focus on leveraging local interpreters and employing high-quality technology platforms. This tender opens substantial opportunities for businesses particularly in the translation and interpreting services sector, suitable for SMEs and larger organisations specialising in language solutions. The framework includes lots which cater to diverse language needs, such as British Sign Language and non-English languages, fostering participation from a wide range of suppliers. This diversification allows suppliers to potentially gain market access across various public sectors including local government bodies, NHS, educational institutions, and housing associations. The structured procurement and competitive selection process through INTRAN provides a continuous demand for quality and cost-effective language service solutions, thus presenting a robust platform for business growth and service expansion within the public sector domain. ## Notice Norfolk County Council (NCC), on behalf of and delegated by the INTRAN Partnership, have let a Multi-Provider Framework for the provision of high quality, value-for-money and innovative Interpreting, Translation and Related Language and Communication Support Services in the East of England and surrounding regions. Norfolk County Council has assigned expert suppliers to the framework, for each lot, who can provide services from interpreters, translators and other language and communication professionals to successfully respond to booking requests made by our member organisations. INTRAN is a public-facing multi-agency partnership that ensures people who are Deaf, and speakers of other languages or dialects than English with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and other language and communication support services. Two applicants have been admitted to the Framework under Lots 1,2,3,4 and 5. ### Lot Information Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services Face to Face and Remote English/Other Languages and Dialects Interpreting Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services Video Relay Services for BSL users Translation Services and Other Communication Support Services ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/044641-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | Large, SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 14 May 2026 | | Submission deadline | 10 Nov 2025 | | Future notice date | 1 Oct 2025 | | Award date | 13 May 2026 | | Contract period | 30 Jun 2026 - 30 Jun 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £10,040,000 | | Lots value | £10,040,000 | | Awards value | £12,300,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active, Pending | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORFOLK COUNTY COUNCIL | | Locality | NORWICH | | Post town | Norwich | | Postcode | NR1 2DH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH5 Norfolk | | ITL 3 | TLH51 Norwich and East Norfolk | | Local authority | Norwich | | Electoral ward | Lakenham | | Westminster constituency | Norwich South | | Delivery location | TLF East Midlands (England), TLH East (England), TLJ South East (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 8 | | Supplier names | AA GLOBAL LANGUAGE SERVICES; CLARION INTERPRETING; DCVS TRADING; LANGUAGE LINE; SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY; SIGNIFICAN'T (UK; TOPP LANGUAGE SOLUTIONS; TRANSLATE PLUS | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79530000 - Translation services - 79540000 - Interpretation services ## Release History - 14 May 2026 at 17:22 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/044641-2026 - 22 Oct 2025 at 13:07 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/067506-2025 - 22 Oct 2025 at 11:30 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/067444-2025 - 22 Oct 2025 at 11:17 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/067437-2025 - 24 May 2025 at 10:34 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/027282-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/044641-2026 14th May 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/067506-2025 22nd October 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/067444-2025 22nd October 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/067437-2025 22nd October 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/027282-2025 24th May 2025 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/Attachment/A-6498 - https://www.find-tender.service.gov.uk/Notice/Attachment/A-6499 Specification - https://www.find-tender.service.gov.uk/Notice/Attachment/A-6500 Call-Off terms and conditions - https://www.find-tender.service.gov.uk/Notice/Attachment/A-6501 Framework terms and conditions ## Notice URLs - http://www.ToppLanguageSolutions.co.uk - http://www.hertsinterpreting.org - http://www.norfolk.gov.uk - http://www.translateplus.com - https://clarion-uk.com - https://in-tendhost.co.uk/norfolkcc - https://in-tendhost.co.uk/norfolkcc/aspx/Help - https://in-tendhost.co.uk/norfolkcc/aspx/Registration - https://signvideo.co.uk/ - https://www.aaglobal.co.uk/ - https://www.languageline.com/en-gb/ - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.signsolutions.uk.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052592. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052592.json.