---
title: "Contact Centre Services"
ocid: "ocds-h6vhtk-0525f9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0525f9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0525f9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0525f9.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "STUDENT LOANS COMPANY"
published: "2025-05-25"
---

# Contact Centre Services

Buyer: STUDENT LOANS COMPANY  
Current stage: Planning  
OCID: ocds-h6vhtk-0525f9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0525f9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0525f9.json)

## Summary

The Student Loans Company, a central government public authority in the United Kingdom, is in the planning stage of a procurement process titled "Contact Centre Services." This initiative involves a resource augmentation contract aimed at enhancing contact centre services for managing student applications and payments. The procurement is classified under the services category, specifically focusing on customer services, with a planned contract start date of 30th March 2029 and an end date of 30th March 2031. The procurement's value is estimated at £120 million gross, with £100 million net, and potential suppliers can expect future notice communications by 1st December 2027. The tender's delivery addresses are set within the United Kingdom, emphasizing the project's domestic focus.

This procurement presents significant opportunities for businesses specializing in customer service and contact centre operations, particularly those experienced in handling high-volume interactions typical of student application and payment management. Companies equipped with advanced customer service technologies or those that excel in training and maintaining a large support workforce might find this contract particularly lucrative. The substantial contract value suggests room for growth and scalability for businesses capable of managing sizeable operations over the contract period, facilitating long-term engagement with a key government entity. Given the planned nature of the tender, businesses have ample time to prepare and position themselves strategically for the forthcoming competitive bidding process.

## Notice

Resource augmentation contract for contact centre service for student application and payment management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027397-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Dec 2027 |
| Award date | Not specified |
| Contract period | 29 Mar 2029 - 30 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 1RW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Red Hall & Lingfield |
| Westminster constituency | Darlington |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 25 May 2025 at 16:16 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/027397-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/027397-2025
  25th May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0525f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0525f9.json.