---
title: "IT Magement Service Tool"
ocid: "ocds-h6vhtk-052696"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052696"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052696.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052696.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GENERAL PHARMACEUTICAL COUNCIL"
published: "2025-05-27"
---

# IT Magement Service Tool

Buyer: GENERAL PHARMACEUTICAL COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-052696

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052696)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052696.json)

## Summary

The General Pharmaceutical Council, located in London, has recently completed a contracting process for an IT Management Service Tool. As part of its sub-central government public authority operations, the Council required a Software as a Service (SaaS) IT Service Management Tool that adheres to ITIL principles and supports operations including incident and service request management, change and problem management, and asset management. The procurement followed a "below threshold - limited competition" method, and the award was made to TOPDESK UK Limited. The contract, entitled "IT Service Management (ITSM) Tool," commenced on 2nd May 2025 and is valued at £4,569,189, with a gross amount of £5,483,027, extending until 1st May 2028.

This tender represents a significant opportunity for businesses in the IT services sector, particularly those specialising in consulting, software development, and support. SMEs, like TOPDESK UK Limited, are well-positioned to thrive through such procurement processes given their flexibility and expertise in delivering tailored SaaS solutions. The contract spans multiple UK regions, making it an extensive opportunity for businesses to broaden their client base and showcase their solutions across various geographic areas within the United Kingdom. Companies with experience in providing IT management services adhering to ITIL frameworks would find themselves particularly suited to compete effectively in similar future tenders.

## Notice

We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027583-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 May 2025 |
| Contract period | 1 May 2025 - 1 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,569,189 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL PHARMACEUTICAL COUNCIL |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 May 2025 at 08:53 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/027583-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/027583-2025
  27th May 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-1671

## Notice URLs

- http://www.pharmacyregulation.org
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.topdesk.com/en/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052696. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052696.json.