---
title: "DDaT25227 - Helpscout Subscription"
ocid: "ocds-h6vhtk-0527fa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0527fa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0527fa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0527fa.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UK RESEARCH AND INNOVATION"
published: "2025-05-28"
---

# DDaT25227 - Helpscout Subscription

Buyer: UK RESEARCH AND INNOVATION  
Current stage: Award  
OCID: ocds-h6vhtk-0527fa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0527fa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0527fa.json)

## Summary

UK Research and Innovation has successfully completed a procurement process for the provision of a Helpscout Subscription, formally detailed under the contract title "DDaT25227 - Helpscout Subscription". The procurement falls within the Software package and information systems category, with Swindon, United Kingdom, as the primary location. The contract, valued at $15,955.20 USD, commenced on 2nd May 2025 and is scheduled to conclude on 1st May 2026. This procurement was conducted directly without competitive bidding due to technical reasons and a lack of competition, adhering to legal stipulations under UKPGA 2023/54. The process has transitioned through the award stage, with Help Scout PBC identified as the supplier.

Although this specific tender is complete, similar opportunities can arise offering substantial growth potential for software and information systems providers capable of fulfilling niche technological requirements. Businesses that have a strong portfolio in proprietary software solutions and a track record of tailored service provision, particularly in sectors where specific technical acumen is crucial, are well-suited to participate in similar procurements with UK Research and Innovation or similar entities. Additionally, understanding procurement methods like direct awards can help firms strategically position themselves within the marketplace and explore direct opportunities without competition.

## Notice

***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded without competition due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required. UK Research and Innovation had a requirement for the provision of a Helpscout Subscription,

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028123-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 May 2025 |
| Contract period | 1 May 2025 - 1 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £15,955 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK RESEARCH AND INNOVATION |
| Additional buyers | UK SHARED BUSINESS SERVICES LTD |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HELP SCOUT PBC |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 28 May 2025 at 13:07 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/028123-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/028123-2025
  28th May 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-1418

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0527fa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0527fa.json.