---
title: "Salesforce customer document and email templates software"
ocid: "ocds-h6vhtk-052802"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052802"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052802.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052802.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFCOM"
published: "2025-07-03"
---

# Salesforce customer document and email templates software

Buyer: OFCOM  
Current stage: Award  
OCID: ocds-h6vhtk-052802

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052802)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052802.json)

## Summary

The recent procurement process undertaken by Ofcom, a sub-central public authority in the United Kingdom, involves the direct award of a contract for "Salesforce customer document and email templates software". This procurement relates to the software package and information systems industry category. The buyer, Ofcom, is based in London, and the award was concluded on 30th June 2025. The contract, which commenced on 1st July 2025, is scheduled to run until 30th June 2028. It was awarded to AppExtremes, LLC, trading as Conga, a large supplier based in the United States. The procurement was conducted through a direct method, justified by the technical integration of Conga’s software within Ofcom’s existing systems, rendering alternative solutions impractical and cost-ineffective.

The contract opens up substantial opportunities for businesses specialising in software development, particularly those with expertise in Salesforce management and integration within large-scale organisations. Although the direct award limits competition in this instance, similar expertise is increasingly crucial in public sector procurement, providing valuable potential for software development firms capable of delivering bespoke document and email template solutions. Businesses that can demonstrate technical specialisation and innovation compatible with large CRM platforms like Salesforce stand a significant opportunity for future collaborations or tenders within the public sector.

## Notice

Customer document and email templates software for Salesforce and Clousense

### Procurement Information

Ofcom intend to enter into a three-year agreement with Conga on a single source basis in accordance with paragraph 6 of Schedule 5 to the Procurement Act 2023 as competition is absent for technical reasons to deliver Salesforce customer document and email template software (the "Software"). Conga's software application is heavily embedded and integrated within Ofcom's main customer relationship management (CRM) platform, Salesforce. The CRM platform allows Ofcom to manage our stakeholder engagement, manage all complaints that come into Ofcom on Broadcast Standards, Telecoms, Video on Demand and Online safety from the general public. The customer document management software is also embedded within a third-party package, Cloudsense used by licensees. Conga provides document generation for the whole of Ofcom Salesforce Platform across hundreds of automated process and functional areas within the platform. It also currently provisions77 different document templates and 44 email templates across multiple core capability areas. Moving to a new solution for the Software would require updates to system logic, system automated workflow and processes, data mapping and template design and configuration across all impacted solution areas within the Salesforce Platform. This would require an extensive amount of rework of all corresponding and licence document templates to be made to enable them to be delivered using an alternative solution. The cost and time taken to undertake a change in software would not offer value for money and would far exceed the cost of continuing with the existing software, which is working effectively. For these reasons, Ofcom also considers that paragraph 7 of Schedule 5 of the Procurement Act 2023 applies.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037049-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 May 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £322,475 |
| Contracts value | £322,475 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFCOM |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9HA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPEXTREMES, LLC DBA CONGA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Jul 2025 at 10:33 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/037049-2025
- 16 Jun 2025 at 10:13 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/032517-2025
- 28 May 2025 at 13:19 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/028133-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/037049-2025
  3rd July 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/032517-2025
  16th June 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/028133-2025
  28th May 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.ofcom.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052802. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052802.json.