---
title: "Avaya Telephony Maintenance & Private Cloud Managed Services - Re-Procurement (GATS/ND)"
ocid: "ocds-h6vhtk-05285b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05285b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05285b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05285b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "STUDENT LOANS COMPANY"
published: "2025-05-28"
---

# Avaya Telephony Maintenance & Private Cloud Managed Services - Re-Procurement (GATS/ND)

Buyer: STUDENT LOANS COMPANY  
Current stage: Planning  
OCID: ocds-h6vhtk-05285b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05285b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05285b.json)

## Summary

The Student Loans Company is in the planning stage of a public procurement process for the "Avaya Telephony Maintenance & Private Cloud Managed Services - Re-Procurement (GATS/ND)." This procurement involves maintaining and supporting the Avaya telephony estate, including existing IVR services. Classified under the telecommunications services industry category, the project's operations will primarily occur within the United Kingdom. The procurement is valued at £8,000,000 with a potential gross amount of £9,600,000. A key date to note is the future notice due on 30th September 2026, with the contract period anticipated to start on 31st December 2026 and conclude by 31st December 2028. The Student Loans Company operates as a public authority under the central government, with its offices located in Darlington, UK.

This tender provides significant opportunities for businesses specialising in telecommunications services, particularly those with expertise in telephony maintenance and cloud-managed services. With a substantial budget allocated, businesses capable of delivering comprehensive maintenance and support for telephony systems, particularly those experienced with Avaya systems, stand to benefit. Companies offering innovative solutions in private cloud services would also find this opportunity appealing. Collaborating with the Student Loans Company can pave the way for long-term partnerships, enhanced business growth, and increased market credibility within government contracts. Prospective bidders should prepare to engage with a sophisticated customer known for strategic and resilient infrastructure developments in the education finance sector.

## Notice

Provision of maintenance and support for the Avaya telephony estate including existing IVR services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028262-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 30 Sep 2026 |
| Award date | Not specified |
| Contract period | 31 Dec 2026 - 31 Dec 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | DARLINGTON |
| Post town | Darlington |
| Postcode | DL1 1RW |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC33 Darlington |
| Local authority | Darlington |
| Electoral ward | Red Hall & Lingfield |
| Westminster constituency | Darlington |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 28 May 2025 at 15:52 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/028262-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/028262-2025
  28th May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05285b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05285b.json.