---
title: "Professional service to support the upgrade of systems in the Customer Banking Division"
ocid: "ocds-h6vhtk-052892"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052892"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052892.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052892.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BANK OF ENGLAND"
published: "2025-07-02"
---

# Professional service to support the upgrade of systems in the Customer Banking Division

Buyer: BANK OF ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-052892

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052892)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052892.json)

## Summary

The public procurement process outlined here involves the Bank of England as the contracting authority, located at Threadneedle Street, London. The tender, titled "Professional service to support the upgrade of systems in the Customer Banking Division," falls under the industry category of IT services, encompassing consulting, software development, Internet, and support, with CPV code 72000000. This procurement has reached the award stage, with the contract valued at £318,768, including VAT. It was a direct award method due to the exclusive intellectual property rights held by the sole supplier. The contract with Temenos UK Limited, a large-scale supplier based in London, was signed on 17th June 2025 and is scheduled to run from 1st August 2025 to 28th February 2026.

This tender presents significant business growth opportunities, particularly for large IT service providers specialising in consultancy, software development, and support services. Companies capable of managing complex IT projects and working within central government frameworks may find it advantageous to align their services to meet similar demands. Direct awards can offer insights to potential competitors on the importance of holding unique capabilities or exclusive rights in this market, thus providing a competitive edge for future contracts. This procurement underscores the Bank of England's commitment to leveraging specialised expertise to enhance its banking systems, highlighting potential areas for innovation and service enhancement within the financial sector.

## Notice

Professional service to support the upgrade of systems in the Customer Banking Division. The value is PS318, 768 inc. VAT.

### Procurement Information

Single supplier - Intellectual property or exclusive rights A) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and B) there are no reasonable alternatives to those goods, services or works.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036732-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 May 2025 |
| Contract period | 31 Jul 2025 - 28 Feb 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £265,640 |
| Contracts value | £265,640 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BANK OF ENGLAND |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2R 8AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Walbrook |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TEMENOS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 2 Jul 2025 at 11:02 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/036732-2025
- 30 May 2025 at 11:03 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/028742-2025
- 29 May 2025 at 09:34 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/028359-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/036732-2025
  2nd July 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/028742-2025
  30th May 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/028359-2025
  29th May 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052892. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052892.json.