--- title: "Electronic Homecare Monitoring and Scheduling System" ocid: "ocds-h6vhtk-0528b2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528b2" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0528b2.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0528b2.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "GATESHEAD BOROUGH COUNCIL" published: "2025-10-03" --- # Electronic Homecare Monitoring and Scheduling System Buyer: GATESHEAD BOROUGH COUNCIL Current stage: Tender OCID: ocds-h6vhtk-0528b2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528b2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0528b2.json) ## Summary Gateshead Borough Council is currently in the tender stage for the procurement of an "Electronic Homecare Monitoring and Scheduling System." This is an active procurement process for a cloud-based electronic care monitoring solution aimed at modernising the Council's Domiciliary Care & PRIME services. The procurement is being handled as an "open procedure," allowing for the submission of tenders electronically until 3rd November 2025, with an award decision expected by 10th December 2025. The contract commencement is slated for 15th December 2025, and will last until 14th December 2030, with options to extend. The project, identified as OPEN2025916, is focused on industry-specific software and is classified under CPV code 48100000. The estimated contract value is £630,000 gross. The system will be implemented within the UKC22 region of the United Kingdom, with the buyer being Gateshead Borough Council itself, located at the Civic Centre in Gateshead. This procurement provides a sizeable opportunity for businesses specialising in cloud-based software solutions, particularly within the domain of social care support systems. Companies capable of delivering robust and integrative software that streamlines administrative processes, optimises workforce deployment, maximises worker capacity, and enhances reporting capabilities will find this tender especially beneficial. Small and medium enterprises (SMEs) focusing on software development and consultancy services, particularly those able to showcase added functionality that enhances efficiency, will be well-suited to compete in this procurement process. The focus on outcomes and workplace efficiency makes this a lucrative opportunity to contribute to Gateshead Council's social care initiatives while potentially opening avenues for further collaborative projects through the Council’s interest in additional functionalities. ## Notice Gateshead Council is looking to modernise its current electronic monitoring solution for the Domiciliary Care & PRIME (People Regaining Independence by Means of Enablement) Service. Gateshead Council is committed to providing high quality social care and support services for people to enable them to remain at home as independently as possible. We are seeking to procure a fully managed secure Cloud-based electronic care monitoring solution which will include a fully integrated core solution and a care worker mobile application (mobile app) that will * Optimise the deployment of contracted workers * Reduce the time spent by Service Support Workers on visit allocation by at least 55% * The solution should eliminate duplication of tasks and processes by offering an all-in-one solution that integrates care planning and recording, medication management, and care visit scheduling. * It must streamline workflows by reducing the need for manual duplication, especially where current solutions lack full integration and fail to automatically transfer essential information. * When data is input into the solution it must be pulled through to auto populate linked records/areas within the solution to stop the re-entering of the same data and streamline the process. * Maximises workforce capacity * Will provide robust reporting capabilities on service user progress, team performance, and individual worker outcomes * Have the provision to keep all digital records stored within it securely. * Will support the Council with quality assurance, provide evidence and reporting measures to identify outcomes and progress, enabling prompt action for any issues identified. ### Lot Information Lot 1 Options: The Council require a core system to provide the functionality documented in the specification but are also interested in additional functionality to create further efficiencies if deemed necessary. Suppliers are required to submit costings for additional functionality as part of their pricing schedule response for the Council to review. Any prices for additional functionality submitted within Suppliers' pricing schedule response is not a guarantee of any future business with the Council. Renewal: 2 x 24 month options to extend ### Planning Information Closing Date for Return of questionnaire 12th June 2025 12 Noon. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/062220-2025 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Oct 2025 | | Submission deadline | 3 Nov 2025 | | Future notice date | 12 Jun 2025 | | Award date | Not specified | | Contract period | 15 Dec 2025 - 14 Dec 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £525,000 | | Lots value | £525,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GATESHEAD BOROUGH COUNCIL | | Locality | GATESHEAD | | Post town | Newcastle upon Tyne | | Postcode | NE8 1HH | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Gateshead | | Electoral ward | Bridges | | Westminster constituency | Gateshead Central and Whickham | | Delivery location | TLC North East (England), TLC22 Tyneside, TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48100000 - Industry specific software package ## Release History - 3 Oct 2025 at 14:03 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/062220-2025 - 29 May 2025 at 10:37 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/028403-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/062220-2025 3rd October 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/028403-2025 29th May 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.gateshead.gov.uk - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528b2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0528b2.json.