--- title: "Telephone Debt Advisory" ocid: "ocds-h6vhtk-0528b6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528b6" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0528b6.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0528b6.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CLARION HOUSING GROUP" published: "2026-01-28" --- # Telephone Debt Advisory Buyer: CLARION HOUSING GROUP Current stage: Award OCID: ocds-h6vhtk-0528b6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528b6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0528b6.json) ## Summary The procurement process for the "Telephone Debt Advisory" service has recently concluded with an award to Pennysmart CIS. Facilitated by Clarion Housing Group, a public authority within sub-central government, this contract aims to deliver telephone debt advice to their residents across the UK. The competitive flexible procedure was selectively employed, involving multiple stages of assessment. The awarded contract, valued at a gross amount of £240,000 and a net amount of £200,000, will commence on 2nd March 2026 and, if extended, may run until as late as 28th February 2031. The procurement method emphasises both quality and price, with stated percentages of 60% and 40% respectively. Key deadlines, such as the end of the standstill period on 6th February 2026, have solidified the process's completion status. This tender presents a significant opportunity for businesses in the financial consultancy services sector, particularly those equipped to deliver guidance and support services. SMEs, which constituted a substantial proportion of the competitive final stage bids, stand to benefit from such procurement exercises. Companies with a focus on client relationships, vulnerable clients, and social value propositions are well-suited to engage in similar future opportunities. Additionally, firms operating within the UK and looking to expand their portfolio in the public services domain can view such contracts as a potential avenue for growth and stability, given the extended contract duration and renewal possibilities. ## Notice Clarion Futures, part of Clarion Housing Group, is sourcing a capable supplier to provide our residents with telephone debt advice services. The Intender contract length is three years, with the option to extend for a further 12 months twice. Please use the link below to access the opportunity and express interest: https://atamis-clarionhousing.my.salesforce-sites.com/ ### Planning Information Message exchange, presentation - meet the buyer ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/007482-2026 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jan 2026 | | Submission deadline | 13 Oct 2025 | | Future notice date | 10 Sep 2025 | | Award date | 21 Jan 2026 | | Contract period | 2 Mar 2026 - 1 Mar 2029 | | Recurrence | 2030-02-28 | ## Values | Field | Value | | --- | --- | | Tender value | £333,333 | | Lots value | £333,333 | | Awards value | £200,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Pending | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CLARION HOUSING GROUP | | Locality | LONDON | | Post town | North West London | | Postcode | NW1 7QX | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Regent's Park | | Westminster constituency | Holborn and St Pancras | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | PENNYSMART CIS | ## CPV Codes ### Divisions - 66 - Financial and insurance services - 75 - Administration, defence and social security services - 85 - Health and social work services ### Codes - 66171000 - Financial consultancy services - 75200000 - Provision of services to the community - 85312310 - Guidance services ## Release History - 28 Jan 2026 at 10:54 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/007482-2026 - 18 Sep 2025 at 15:09 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/057843-2025 - 11 Jun 2025 at 14:36 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/031612-2025 - 29 May 2025 at 10:42 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/028410-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/007482-2026 28th January 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/057843-2025 18th September 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/031612-2025 11th June 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/028410-2025 29th May 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.clarionhg.com - https://atamis-clarionhousing.my.salesforce-sites.com/ - https://atamis-clarionhousing.my.site.com/s/Welcome - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528b6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0528b6.json.