---
title: "Call Handling & Dispatch Message Service for the EDT - S484548"
ocid: "ocds-h6vhtk-0528e8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528e8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0528e8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0528e8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2025-05-29"
---

# Call Handling & Dispatch Message Service for the EDT - S484548

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0528e8

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## Summary

Norfolk County Council has concluded the procurement process for the renewal of its Call Handling & Dispatch Message Service for the Emergency Duty Team (EDT), identified by the tender title "Call Handling & Dispatch Message Service for the EDT - S484548." This public procurement is categorized under services within the call centre industry, taking place in Norwich, United Kingdom. The award was officially granted on 29th May 2025, and the contract spans from 1st April 2025 to 31st March 2026, involving a direct procurement method without competition. The tender was conducted under the legal framework of the UK Public Contracts Regulations 2023/54, such that it did not surpass the threshold for open competition.

This tender presents opportunities for businesses involved in service provision, particularly those related to call centre operations, looking to align with public sector requirements. Although the procurement method was direct, indicating a lack of open bidding, businesses that establish strong ties with public authorities like Norfolk County Council may benefit from future contracts either through direct awards or by meeting the necessary pre-qualification criteria. Large entities capable of handling public authority demands are particularly suited to participating in similar tenders, given the scale and operational requirements demonstrated in this contract with the East of England Ambulance NHS Trust.

## Notice

For several years our emergency duty team have been using CallEEAST to answer phones overnight but this contract needs renewing annually. It has come up for renewal and we are looking to renew the existing contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028486-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £35,460 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EAST OF ENGLAND AMBULANCE NHS TRUST |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 29 May 2025 at 13:37 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/028486-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/028486-2025
  29th May 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528e8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0528e8.json.