---
title: "CFM0408 - AI contact centre"
ocid: "ocds-h6vhtk-0528f6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528f6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0528f6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0528f6.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "FIFE COUNCIL"
published: "2025-05-29"
---

# CFM0408 - AI contact centre

Buyer: FIFE COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-0528f6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528f6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0528f6.json)

## Summary

Fife Council is in the planning stage of a procurement process for a project titled "CFM0408 - AI contact centre," which falls under the industry category of software packages and information systems. This procurement, initiated as a tender, is aimed at providing an AI solution for contact centres and involves goods with an estimated value of £400,000. The project is centred around Fife House, located in the region UKM72, and the council has plans to release a future notice on 29th August 2025, inviting expressions of interest. As a regional or local authority, Fife Council will manage this procurement process, prioritising technological advancement in their public service offerings.

This tender presents significant opportunities for tech-savvy businesses specialising in AI and software solutions, particularly those adept at developing contact centre technologies. Given the project's focus on delivering sophisticated software packages, businesses that offer cutting-edge AI solutions stand to benefit. SMEs operating in the information systems sector with prior experience working with public sector clients, or those aiming to expand their footprint in this domain, are well-suited to engage in this procurement process for potential business growth. Engaging with Fife Council on this project could enhance market presence and offer a springboard for future opportunities in the public sector.

## Notice

Provide a contact centre AI solution. As per attached RFI.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028510-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 28 Aug 2025 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIFE COUNCIL |
| Locality | GLENROTHES |
| Post town | Kirkcaldy |
| Postcode | KY7 5LT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM0 Eastern Scotland |
| ITL 3 | TLM01 Clackmannanshire and Fife |
| Local authority | Fife |
| Electoral ward | Glenrothes Central and Thornton |
| Westminster constituency | Glenrothes and Mid Fife |
| Delivery location | TLM72 Clackmannanshire and Fife |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 May 2025 at 13:59 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/028510-2025

## Notice URLs

- http://www.fife.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000799464
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=799464
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00187

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0528f6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0528f6.json.