--- title: "Emergency call out and repair of Commercial and Domestic Appliances" ocid: "ocds-h6vhtk-052928" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052928" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052928.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052928.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "ORBIT GROUP LIMITED" published: "2025-05-29" --- # Emergency call out and repair of Commercial and Domestic Appliances Buyer: ORBIT GROUP LIMITED Current stage: Planning OCID: ocds-h6vhtk-052928 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052928) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052928.json) ## Summary Orbit Group Limited, a sub-central government public authority based in Coventry, is in the planning stage of a public procurement process for the emergency call-out and repair of commercial and domestic appliances. The tender, titled "Emergency call out and repair of Commercial and Domestic Appliances," falls under the services industry category, specifically focusing on repair and maintenance services. The contract is intended to cover locations within the Midlands and South of England, with potential implications for the East of England. The current procurement process involves a preliminary market engagement, scheduled to conclude by 11th June 2025. Interested suppliers need to engage via the specified e-tendering site, as Orbit seeks to gauge supplier interest and capability. This process is proactive in determining the most suitable procurement route, with the contract period projected to commence on 1st August 2025 and end by 28th February 2027. This procurement offers significant opportunities for businesses specialising in repair and maintenance services, particularly those with coverage capabilities within the specified regions. Small and medium-sized enterprises (SMEs) are encouraged to express interest, as the contract is planned for a single supplier with ad-hoc service call-offs. Given the potential contract value of £100,000 excluding VAT, without fixed volume commitments, businesses can benefit from flexibility and strategic resource allocation. The contract involves services for both domestic and commercial appliance repairs, making it suitable for businesses with expertise in servicing diverse appliance models. Moreover, the opportunity to partake in ongoing contract management and reporting can pave the way for long-term business growth and relationship building with Orbit Group Limited. ## Notice Outline specification * Potential contract value - PS100,000 exc VAT. Contract will give not commitment to any fixed volumes or level of expenditure. Contract will be used ad-hoc during contract term as required. * Contract term: Potential 18-month contract. * Potential contract will be a single supplier contract. The supplier will be required to provide coverage to all Orbit locations within the Midlands and South of England. The Supplier must have sufficient coverage to meet any requirements within both regions. * It would be desirable if the supplier can also fulfil requirements Orbit has in the East of England although this is not mandatory and we will accept EOI's from suppliers who can only fulfil the Midlands and South. * Call off of services will relate to both domestic and commercial appliances and the supplier must be capable of covering both types of appliances. Services will include: o Response to breakdowns o Ad-hoc repairs including supply of parts (where still available) o Removal and recycling of decommissioned appliances o Quoting for ad-hoc supply of appliances and where value for money is shown to Orbit, the ad-hoc supply of appliances (including delivery/installation/commissioning). * The supplier will also be required to: o Provide confirmations back to Orbit on all services delivered including sharing any relevant/applicable certification. o Support ongoing contract management with an Orbit representative (maximum requirement - hourly call per month) o Provide management information as necessary on services delivered/spend during contract term o Response to all breakdown requests within 2 working days of a request being made. * Orbit's current appliance footprint is outlined below: o 255 assets split 70 domestic and 185 commercial o Geographically there is 30 domestic and 135 commercial in the Midlands / 30 domestic and 40 commercial in the South / 10 domestic and 10 commercial in the East o The assets range from washing machines, tumble driers, domestic ovens and hobs and fridge freezers o A range of manufacturers and models, with a large proportion of Miele machines ### Planning Information Orbit Group Ltd wish to conclude preliminary market engagement in relation to a requirement for a repairs contract for its domestic and commercial appliances, within its housing portfolio at locations it has within the Midlands and South of England. The intention of the engagement is for Orbit to understand: 1) the level of supplier interest to participate in a potential procurement for the contract. 2) suppliers’ ability in the market to meet all of the potential requirement as currently specified (please see outline specification provided). 3) the most suitable potential procurement route to award the new contract. Where a supplier is interested in participating in any procurement for the contract and have the capability to fulfil the outline specification provided, we would ask them to complete the response document , via the e-tendering site details provided within the notice. If a supplier wishes to seek any clarification on the outline specification, these should be submitted via the e-tendering site. Please note: Orbit does not commit to any particular procurement route/procedure or timescales for any subsequent procurement. If Orbit publishes a subsequent tender notice for the contract, we will also out of courtesy notify any suppliers who submitted a response to this notice. Interested suppliers are required to visit the project on Procontract to complete the response document to advise Orbit of their interest in this upcoming procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/028589-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 May 2025 | | Submission deadline | Not specified | | Future notice date | 11 Jun 2025 | | Award date | Not specified | | Contract period | 1 Aug 2025 - 28 Feb 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORBIT GROUP LIMITED | | Locality | COVENTRY | | Post town | Coventry | | Postcode | CV3 2SU | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG33 Coventry | | Local authority | Coventry | | Electoral ward | Wyken | | Westminster constituency | Coventry East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 50 - Repair and maintenance services ### Codes - 50000000 - Repair and maintenance services ## Release History - 29 May 2025 at 15:30 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/028589-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/028589-2025 29th May 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.orbit.org.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052928. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052928.json.