---
title: "Contact Centre Software/Contact Centre as a Solution"
ocid: "ocds-h6vhtk-052964"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052964"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052964.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052964.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE RIVERSIDE GROUP LIMITED"
published: "2025-05-30"
---

# Contact Centre Software/Contact Centre as a Solution

Buyer: THE RIVERSIDE GROUP LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-052964

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052964)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052964.json)

## Summary

The Riverside Group Limited, a public undertaking based in Speke, Liverpool, is planning a procurement process for a Contact Centre Software or Contact Centre as a Solution. The anticipated contract is to span over a period of five years with an approximate value of £2.5 million. This opportunity falls within the goods category, specifically focusing on communication and contact management software. The tender is currently at the planning stage, with key details such as the delivery location throughout the UK and potential further notices anticipated by 1st August 2025. The planned contract period is from 1st July 2026 to 30th June 2031.

This procurement process presents a substantial growth opportunity for businesses specialising in software development, implementation, and support services, particularly those that can offer comprehensive solutions for contact centre operations. Companies with capabilities in workforce management integration would find this tender especially pertinent. Given the scale and long-term nature of this contract, it is ideally suited for established firms looking to expand their portfolio within the public sector, leveraging their expertise in communication and software solutions to enhance their business reach across the UK market.

## Notice

The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities. A 5+ year contract is currently desired with an estimated value of approximately PS2.5 million.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028677-2025 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2025 |
| Submission deadline | Not specified |
| Future notice date | 1 Aug 2025 |
| Award date | Not specified |
| Contract period | 30 Jun 2026 - 30 Jun 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE RIVERSIDE GROUP LIMITED |
| Locality | SPEKE, LIVERPOOL |
| Post town | Liverpool |
| Postcode | L24 8RF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Garston |
| Westminster constituency | Liverpool Garston |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48510000 - Communication software package
- 72212333 - Contact management software development services
- 72261000 - Software support services
- 72263000 - Software implementation services

## Release History

- 30 May 2025 at 09:28 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/028677-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/028677-2025
  30th May 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052964. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052964.json.