---
title: "Provision of Tenant Satisfaction Surveys"
ocid: "ocds-h6vhtk-05299f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05299f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05299f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05299f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CAERPHILLY COUNTY BOROUGH COUNCIL"
published: "2025-09-26"
---

# Provision of Tenant Satisfaction Surveys

Buyer: CAERPHILLY COUNTY BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05299f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05299f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05299f.json)

## Summary

```html

Caerphilly County Borough Council has successfully awarded a contract for the Provision of Tenant Satisfaction Surveys to ARP Research Ltd. The procurement process, initiated through an open method, has moved beyond the award stage and is now active. The contract involves conducting two tenant satisfaction surveys and six mini-surveys for Caerphilly Homes, based on the STAR model developed by HouseMark. This procurement falls under the services industry category, with survey services being the main procurement category. The process was conducted under the legal basis of UKPGA 2023/54 and adheres to the Welsh devolved regulations. The contract commenced on 3rd September 2025 and is scheduled to run until 31st August 2027, with a possible extension of an additional two years.

This tender offers significant business growth opportunities, especially for SMEs specializing in survey services, specifically customer satisfaction surveys, and more precisely in the public authority and sub-central government sector. The procurement method of an open competition provides a level playing field for suitably qualified consultants with experience in large-scale survey projects, particularly those utilizing the STAR model by HouseMark. The tender, set within the UKL16 region of the United Kingdom, represents a valuable contract valued at £129,720, encouraging participation from businesses prepared to conduct detailed and comprehensive survey operations. Engaging with this contract could provide increased visibility and experience in working with public sector clients, especially within the scope of Welsh devolved regulations.

```

## Notice

Caerphilly Homes has appointed a suitably qualified and experienced consultant to undertake 2 tenant satisfaction surveys based on the STAR model developed by HouseMark (using the 12 core questions required by Welsh Government) plus additional supplementary questions specific to Caerphilly Homes. In addition 6 mini surveys are also required to be undertaken to gauge satisfaction on specific topics as decided by Caerphilly Homes. 3 in 12 month period after each main survey.

### Lot Information

Lot 1

Renewal: Extension shall be included and taken if required for up to a further period of 2 years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/060109-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2025 |
| Submission deadline | 19 Jun 2025 |
| Future notice date | Not specified |
| Award date | 18 Aug 2025 |
| Contract period | 2 Sep 2025 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | £40,000 |
| Awards value | £108,100 |
| Contracts value | £108,100 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAERPHILLY COUNTY BOROUGH COUNCIL |
| Locality | HENGOED |
| Post town | Cardiff |
| Postcode | CF82 7PG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Caerphilly |
| Electoral ward | Ystrad Mynach |
| Westminster constituency | Caerphilly |
| Delivery location | TLL16 Gwent Valleys |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ARP RESEARCH |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 71315300 - Building surveying services
- 79311000 - Survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 26 Sep 2025 at 11:17 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/060109-2025
- 2 Sep 2025 at 11:33 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/053124-2025
- 30 May 2025 at 11:24 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028756-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/060109-2025
  26th September 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/053124-2025
  2nd September 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/028756-2025
  30th May 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.caerphilly.gov.uk
- https://supplierlive.proactisp2p.com/Account/Login
- https://supplierlive.proactisp2p.com/Account/LoginREGISTERINGANINTERESTINTHESELL2WALESNOTICEISNOTREGISTERINGANINTERESTINTHISTENDERYOUMUSTFOLLOWTHEINSTRUCTIONSBELOWINORDERTOSUBMITATENDER:1.LogintotheProactisSupplierPortalat:https://supplierlive.proactisp2p.com/Account/Login;2.ClicktheSignUpoptiononthePortalhomepage(Ifalreadyregisteredgotopoint11);3.EnteryourcorrectOrganisationName,DetailsandPrimaryContactDetails;4.MakeanoteoftheOrganisationIDandUserName,thenclickRegister;5.Youwillthenreceiveanemailfromthesystemaskingyoufollowalinktoactivateyouraccount;6.Entertheinformationrequested,clickingonthebluearrowtomoveontothenextstageandfollowtheinstructionsensuringthatyouenterallapplicabledetails;7.IntheClassificationsectionensurethatyouselecttheProductClassificationCodes(CPVCodes)thatappearinthetendernotice,itisessentialthatonlyCPVCodesspecifictoyourorganisationareaddedtoyourprofile;8.BuyerSelection-AtthisstageyouarerequiredtoindicatewhichBuyerOrganisationsyouwouldliketoregisterwith.RemembertoregisterwithCaerphillythisensuresthatyouwillbealertedtoallrelevantopportunities;9.TermsandConditions-ReadthetermsandconditionsoftheuseofthisSupplierPortalandticktheboxtodenoteyouhavereadandunderstoodthetermsandthatyouagreetoabidebythem.Ifyoudonotagreeyoucannotcompletetheregistrationprocess.Onceyouhaveagreedclickonthebluearrowtomoveontothenextstage;10.Insertapasswordfortheadminuserandrepeatit.ThepasswordMustbebetween6and50charactersinlength.Itmustcontainatleast2number(s).OncecompletedselectCompleteRegistrationandyouwillentertheSupplierHomepage;11.FromtheHomePage,gototheOpportunitiesicon,allcurrentopportunitieswillbelisted.ClickonthebluearrowunderthefieldShowMeoftherelevantopportunitythenclicktoregisteryourinterestontheapplicablebutton;12.Refreshyourscreenbyclickingontheopportunitiesiconlocatedonthelefthandside,toviewtheopportunityclickthebluearrow;13.Notetheclosingdateforcompletionoftherelevantproject.Tofindallavailabledocumentationdrop-downtheRequestDocumentsoptionandclicktodownloadalldocuments;14.YoucannoweithercompleteyourresponseorDeclinethisopportunity.AllqueriesaretobemadeviathemessagingsystemontheProactisportal.Wewillnotacceptanyquestions/queriesviatelephone/email.
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05299f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05299f.json.