---
title: "Jontek Answerlink"
ocid: "ocds-h6vhtk-052a03"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052a03"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052a03.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052a03.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MIDDLESBROUGH COUNCIL"
published: "2025-05-30"
---

# Jontek Answerlink

Buyer: MIDDLESBROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-052a03

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052a03)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052a03.json)

## Summary

Middlesbrough Council has completed a procurement process identified as "Jontek Answerlink," which focuses on their Connect service. This service operates in Middlesbrough, UKC12 region, providing community alarm, monitoring, and response for about 3,700 users. The procurement, under the legal framework of UKPGA 2023/54, was conducted using a direct method, specifically "Below threshold - without competition," indicating that it did not involve a competitive tendering process. The procurement falls under the "services" category with aspects related to health, social work, and software package services. The contract, awarded to Jontek Ltd, commenced on 1st June 2025 and will run until 31st May 2027.

Businesses involved in health, social care, and information systems can draw valuable lessons from this contract to explore opportunities in similar sectors. Smaller enterprises, particularly those classified as SMEs, could stand to benefit by understanding how tailored solutions for local government authorities are managed and delivered, especially in service domains requiring constant operational support like community monitoring systems. Studying such partnerships can illuminate pathways for growth and competitive positioning in the public sector procurement landscape, particularly for entities offering direct, reliable, and specialised service packages.

## Notice

Middlesbrough Council's Connect service delivers the Community alarm, monitoring and response service to approximately 3700 service users across Middlesbrough, this includes Telecare service users who's eligibility is assessed through Social Care and who Middlesbrough Council have a requirement to support. The Connect service runs 24 hours a day 7 days a week and receives over 100,000 calls through the Jontek Answerlink system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028892-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Apr 2025 |
| Contract period | 31 May 2025 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £84,369 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDDLESBROUGH COUNCIL |
| Locality | MIDDLESBROUGH |
| Post town | Cleveland |
| Postcode | TS1 9FT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Newport |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JONTEK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 85 - Health and social work services

### Codes

- 48000000 - Software package and information systems
- 85000000 - Health and social work services

## Release History

- 30 May 2025 at 14:52 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/028892-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/028892-2025
  30th May 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.jonestherose.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052a03. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052a03.json.