---
title: "R/WP - 25/26 - Patient/Citizen Communication & Engagement Solutions"
ocid: "ocds-h6vhtk-052b2c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052b2c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052b2c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052b2c.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST"
published: "2025-06-20"
---

# R/WP - 25/26 - Patient/Citizen Communication & Engagement Solutions

Buyer: KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-052b2c

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## Summary

The public procurement process led by King's College Hospital NHS Foundation Trust, in collaboration with Guy's and St Thomas' NHS Foundation Trust, is currently in the planning stage with a focus on revolutionising patient and citizen communication and engagement solutions. This tender seeks to procure services within the IT consultancy and patient administration system industry category, with projects set for delivery throughout the United Kingdom. Critical dates include a planned start date for the contract period on 1st April 2026, scheduled market engagement concluding on 31st July 2025, and the future tender notice to be published on 8th August 2025. The contract, valued at £3,750,000 net (£4,500,000 gross), aims to integrate robust digital solutions and support with the EPIC EPR system, thus improving service delivery and reducing missed appointments.

This tender offers significant growth potential for businesses specialising in IT services, particularly those adept in software development and technical support catered to healthcare environments. Suitable for SMEs and VCSEs, it represents an opportunity to leverage innovative communication technologies to enhance patient interaction and care efficiency. Companies with expertise in creating hybrid communication platforms, such as SMS reminders and chatbot interfaces, alongside integration capabilities with existing healthcare management systems, will find this project aligns well with their strategic growth objectives. Engaging in this tender allows businesses to contribute to the forward momentum in digital healthcare transformation and establish long-term partnerships with prominent medical institutions.

## Notice

To ensure that the proper tools are in place to provide consistent Patient/Citizen Communication and Engagement Solutions by the Supplier. This will reduce the number of patients who miss appointments and put patients in control with technology as a key step towards tackling the elective care backlog. The contract is expected to facilitate the provision of digital and hybrid patient communication services, including SMS reminders, a patient engagement portal, hybrid mail, chatbot, and appointment management tools, integrated with the EPIC EPR system.

### Planning Information

a. Identify potential suppliers through market research and supplier mapping b. Request for information (RFI) to gauge supplier interest and capabilities. c. Supplier co-design workshops and Q&A sessions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034123-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | 8 Aug 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,750,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KING'S COLLEGE HOSPITAL NHS FOUNDATION TRUST |
| Additional buyers | GUY'S AND ST THOMAS' NHS FOUNDATION TRUST |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE5 9NY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London, TLI45 Lambeth |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48814200 - Patient-administration system
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 20 Jun 2025 at 14:09 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/034123-2025
- 20 Jun 2025 at 11:35 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/034046-2025
- 3 Jun 2025 at 08:07 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/029358-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/034123-2025
  20th June 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034046-2025
  20th June 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/029358-2025
  3rd June 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://www.kch.nhs.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.lpp.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052b2c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052b2c.json.