--- title: "ICT Support Contract" ocid: "ocds-h6vhtk-052ba4" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052ba4" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052ba4.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052ba4.json" source: "Find A Tender Service" current_stage: "Award" buyer: "ROSSENDALE BOROUGH COUNCIL" published: "2025-07-28" --- # ICT Support Contract Buyer: ROSSENDALE BOROUGH COUNCIL Current stage: Award OCID: ocds-h6vhtk-052ba4 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052ba4) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052ba4.json) ## Summary Rossendale Borough Council, located in Bacup, United Kingdom, has completed the procurement process for an ICT Support Contract. This tender was part of an open procurement method aimed at sub-central government public authorities and was classified under the 'services' category, specifically for computer support services. The procurement involved real-time monitoring and support across various ICT infrastructures, including Cisco and VMWare, with activities spanning Wakefield, Northampton, and Derby. The procurement stage is currently in the 'Award' phase, with the contract awarded to Italik, a UK-based SME. The contract period is set from 28th July 2025 to 28th July 2026, with a total contract value of £18,981. This tender represents a significant opportunity for businesses specialising in ICT support, particularly those equipped to manage complex systems such as Cisco and VMWare. SMEs, in particular, stand to benefit given the focus on services that cater to specialised IT infrastructure support and maintenance. Companies with expertise in managing comprehensive ICT services, such as data centre visits, firewall monitoring, and cloud-based applications support, are well-positioned to compete in similar future tenders. Engaging in these types of contracts not only boosts business profiles but also fosters long-term growth by establishing strong affiliations with public sector entities like Rossendale Borough Council. ## Notice ICT Support Contract Data Centre on site visits located in Wakefield, Northampton and Derby. Cisco Firewall Real Time Monitoring, full Management & configuration including patch, firmware and version upgrades Cisco VPN Real Time Monitoring, management & configuration including patch, firmware and version upgrades Cisco Real Time Monitoring for Switch / Router / Nexus / Network Device Configuration including patch, firmware and version upgrades Cisco UCS Real Time Monitoring, configuration including patch, firmware and version upgrades VMWare Real Time Monitoring and configuration including patch, firmware and version upgrades Windows Server Real Time Monitoring & support for all versions Terminal Servers Real Time Monitoring & support for all versions Cisco Umbrella Support Office 365 support SharePoint support Exchange on line support Webroot Antivirus, Anti Malware Monthly Platform Reviews Cisco Any Connect VPN support and rule base configuration reviews Service Device Management Maintaining Network Documentation PS18981.00 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/043381-2025 | | Notice type | UK6 - Contract Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2025 | | Submission deadline | 13 Jun 2025 | | Future notice date | Not specified | | Award date | 7 Jul 2025 | | Contract period | 27 Jul 2025 - 28 Jul 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £30,000 | | Lots value | £30,000 | | Awards value | £18,981 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROSSENDALE BOROUGH COUNCIL | | Locality | BACUP | | Post town | Oldham | | Postcode | OL13 0BB | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD46 East Lancashire | | Local authority | Rossendale | | Electoral ward | Britannia & Lee Mill | | Westminster constituency | Rossendale and Darwen | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ITALIK | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72610000 - Computer support services ## Release History - 28 Jul 2025 at 10:40 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/043381-2025 - 3 Jun 2025 at 13:40 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029550-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/043381-2025 28th July 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/029550-2025 3rd June 2025 - Tender notice on Find a Tender - https://www.rossendale.gov.uk/downloads/download/11869/invitation-to-tender-for-rbc-ict-support-contract ICT Support Contract as outlined in documentation ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.rossendale.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052ba4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052ba4.json.