---
title: "Customer Relationship Management (CRM) System"
ocid: "ocds-h6vhtk-052bbb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052bbb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052bbb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052bbb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF HAMMERSMITH AND FULHAM"
published: "2025-06-03"
---

# Customer Relationship Management (CRM) System

Buyer: LONDON BOROUGH OF HAMMERSMITH AND FULHAM  
Current stage: Award  
OCID: ocds-h6vhtk-052bbb

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052bbb.json)

## Summary

The procurement process undertaken by the London Borough of Hammersmith and Fulham involves the provision of a Customer Relationship Management (CRM) System. This tender falls within the 'Software package and information systems' industry category, classified under CPV code 48000000, focusing on goods. The location of the procurement is centred in London, specifically the UKI33 region, with an emphasis on delivering CRM lite, a customer portal, and an E-forms package. The procurement method used was limited, described as an award procedure without prior publication of a call for competition. As of the latest data, the tender stage has progressed to completion, with the contract awarded to Granicus-Firmstep Limited on 26 October 2024, valued at £250,010.

This tender presents a growth opportunity particularly for large, established companies specialising in CRM and information systems, as it involves a substantial investment in advanced software solutions for public sector applications. Companies that have expertise in developing customer relationship management systems that incorporate customer portals and electronic forms would find this contract suitable. The London Borough of Hammersmith and Fulham, acting as the buying organisation, signifies a stable and long-term public sector partner for businesses equipped to navigate complex procurement frameworks and deliver tailored IT solutions within a regional authority setting.

## Notice

Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.

### Lot Information

Lot 1

Contract for the provision of a system that provides CRM lite, a customer portal and an E-forms package.

### Procurement Information

Framework call-off

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029581-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Oct 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £250,010 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HAMMERSMITH AND FULHAM |
| Locality | LONDON |
| Post town | West London |
| Postcode | W6 9JU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Hammersmith and Fulham |
| Electoral ward | Hammersmith Broadway |
| Westminster constituency | Hammersmith and Chiswick |
| Delivery location | TLI33 Kensington & Chelsea and Hammersmith & Fulham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Jun 2025 at 14:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029581-2025

## Notice URLs

- http://www.capitalesourcing.com
- https://www.lbhf.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052bbb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052bbb.json.