---
title: "Mapio Taith Cwsmer | Customer Journey Mapping"
ocid: "ocds-h6vhtk-052c10"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052c10"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052c10.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052c10.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "GRWP CYNEFIN"
published: "2025-06-04"
---

# Mapio Taith Cwsmer | Customer Journey Mapping

Buyer: GRWP CYNEFIN  
Current stage: Tender  
OCID: ocds-h6vhtk-052c10

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052c10)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-052c10.json)

## Summary

Grwp Cynefin is inviting tenders from experienced companies to undertake a comprehensive customer journey mapping process, as part of their ongoing procurement efforts. Located in Caernarfon, United Kingdom, this procurement opportunity falls under the category of IT services, specifically consulting, software development, Internet, and support. The procurement method in use is an open competition, and key deadlines include the enquiry period ending on 25th June 2025 and the tender submission closure on 2nd July 2025. The contract is set to commence on 1st August 2025 and run until 31st December 2025, providing a unique opportunity for businesses in this region to engage with a public authority operating under Welsh devolved regulations.

This tender presents significant business growth opportunities for companies specialising in IT services and customer journey mapping. It is particularly suited for SMEs due to the below threshold open competition format, offering a chance to collaborate with Grwp Cynefin, a sub-central government public authority. Companies with expertise in IT consulting and related services could leverage their skills and innovation by participating in this procurement process, potentially enhancing their market presence and reputation through partnership with a renowned local authority. The project emphasises both price and quality equally in its award criteria, allowing businesses to showcase both cost-effective solutions and high-quality standards.

## Notice

Mae Grwp Cynefin yn gwahodd tendrau gan gwmniau profiadol i ymgymryd a phroses mapio taith cwsmeriaid gynhwysfawr. Grwp Cynefin is seeking proposals from experienced companies to undertake comprehensive customer journey mapping process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029721-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2025 |
| Submission deadline | 1 Jul 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jul 2025 - 31 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £20,000 |
| Lots value | £20,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GRWP CYNEFIN |
| Locality | CAERNARFON |
| Post town | Llandudno |
| Postcode | LL54 6LY |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL3 North Wales |
| ITL 3 | TLL32 Gwynedd |
| Local authority | Gwynedd |
| Electoral ward | Pen-y-groes |
| Westminster constituency | Dwyfor Meirionnydd |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 4 Jun 2025 at 08:54 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029721-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/029721-2025
  4th June 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.grwpcynefin.org
- https://in-tendhost.co.uk/grwpcynefin/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052c10. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052c10.json.