---
title: "Retail and Cafe Services - Whittington Health NHS Trust"
ocid: "ocds-h6vhtk-052c88"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052c88"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-052c88.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-052c88.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WHITTINGTON HEALTH NHS TRUST"
published: "2025-12-01"
---

# Retail and Cafe Services - Whittington Health NHS Trust

Buyer: WHITTINGTON HEALTH NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-052c88

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## Summary

The procurement process for "Retail and Café Services – Whittington Health NHS Trust" has been completed with Whittington Health NHS Trust as the buying organisation. This opportunity, located in London, falls under the industry category of restaurant and food-serving services, catering services, retail trade services, and vending machines. The procurement was conducted via an open procedure and invited participation from various potential suppliers to provide food and non-food retail services across four demised outlets at Whittington Hospital. Key details include a 10-year services concession contract under a self-financing model with a contract period starting on 16th February 2026 and ending on 15th February 2036. The award was announced on 1st December 2025 with a standstill period ending on 11th December 2025.

This tender offers significant opportunities for business growth, especially for companies involved in food and retail services. Large companies, such as Elior UK PLC, which won the contract, stand to benefit substantially from the base rent and turnover-based rent model. However, there is also encouragement for SME participation through the Supplier Academy model, making it suited for small to medium enterprises prepared to align with NHS standards and demonstrate commitment to social value objectives. Moreover, businesses that emphasize sustainability and integration with NHS food and retail guidelines could find notable value in this extensive contract opportunity at Whittington Hospital.

## Notice

Whittington Health NHS Trust is seeking to appoint a single Potential Operator to provide food and non-food retail services across four demised outlets at Whittington Hospital. The opportunity includes: * Coffee bar (31.5 sqm) * Deli (48.3 sqm) * Main entrance coffee shop (c. 20 sqm) * Retail shop area (up to 1,290 sqm) * Automated retailing (as an option) This is a 10-year services concession contract operating under a self-financing model. The Operator will pay a base rent and turnover-based rent, cover service charges and business rates, and must deliver services that are inclusive, sustainable, and aligned with NHS standards. The Trust encourages SME participation through the Supplier Academy model. Operators must demonstrate alignment with social value objectives and NHS food and retail guidelines, including WRAP, Government Buying Standards, and the National Standards for Healthcare Food and Drink.

### Lot Information

Coffee Bar

Coffee bar currently operating as Muffin Break is 31.5 sq. m in the Food Court area

Deli

Deli currently operating as XLNT is 48.3 sq. m.in the Food Court area

Coffee Shop

Coffee shop currently the MacMillan office is c.20 sq m in the Main Entrance

C-store

C-store area adjacent to the Food Court is 1,290 sq m

Automated retailing

Automated retailing (refer to 3.13)

Optional Lot

Refer to Tender Documents

### Planning Information

Whittington Health NHS Trust confirms that it has undertaken pre-market engagement in relation to the future procurement of retail and café services at Whittington Hospital.
This engagement was conducted in accordance with Section 17 of the Procurement Act 2023, with the aim of informing the Trust’s procurement strategy, service model design, and commercial approach. The exercise was designed to ensure that the Trust has a full understanding of market capability, innovation, sustainability opportunities, and potential commercial structures before commencing any formal procurement.
The engagement involved outreach via LinkedIn and direct conversations with a diverse group of providers, including but not limited to:
• Compass Group
• WSH Group
• Thomas Franks
• Fika Catering
• A local SME store operator
• Souter
• Elior
• Regular Cafes
• Existing incumbent providers
The Trust confirms that the purpose of this engagement was informative only, and no supplier was given an unfair advantage in any forthcoming procurement process. Any procurement opportunity will be advertised transparently and in accordance with statutory requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/078333-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Dec 2025 |
| Submission deadline | 28 Jul 2025 |
| Future notice date | 5 Jun 2025 |
| Award date | 28 Nov 2025 |
| Contract period | 16 Feb 2026 - 15 Feb 2036 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,500,000 |
| Lots value | £4,500,000 |
| Awards value | £4,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WHITTINGTON HEALTH NHS TRUST |
| Locality | LONDON |
| Post town | North London |
| Postcode | N19 5NF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Junction |
| Westminster constituency | Islington North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ELIOR |

## CPV Codes

### Divisions

- 42 - Industrial machinery
- 55 - Hotel, restaurant and retail trade services

### Codes

- 42933000 - Vending machines
- 55300000 - Restaurant and food-serving services
- 55520000 - Catering services
- 55900000 - Retail trade services

## Release History

- 1 Dec 2025 at 09:30 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/078333-2025
- 9 Jun 2025 at 12:32 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030934-2025
- 9 Jun 2025 at 11:10 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030907-2025
- 4 Jun 2025 at 13:59 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/029937-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/078333-2025
  1st December 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/030934-2025
  9th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/030907-2025
  9th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/029937-2025
  4th June 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://in-tendhost.co.uk/nellerdavies/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-052c88. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-052c88.json.