---
title: "Continuing support and maintenance fees and hardware replacement for an existing ticketing provision for Norfolk Museums - S502951"
ocid: "ocds-h6vhtk-054369"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054369"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-054369.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-054369.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2025-06-05"
---

# Continuing support and maintenance fees and hardware replacement for an existing ticketing provision for Norfolk Museums - S502951

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-054369

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054369)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-054369.json)

## Summary

Norfolk County Council has concluded a procurement process for the continuation of support and maintenance services, alongside hardware replacement, pertaining to the existing ticketing provision for Norfolk Museums. The contract, titled "Continuing support and maintenance fees and hardware replacement for an existing ticketing provision for Norfolk Museums - S502951", falls under the industry category of goods, specifically industry-specific software packages. The procurement was completed as of 19 May 2025, with a contract period extending from 20 May 2025 to 31 May 2026. Situated in Norwich, United Kingdom, Norfolk County Council operates as a sub-central government public authority and has implemented a below-threshold procurement method to facilitate this re-procurement process.

This tender provides significant opportunities for businesses specialising in software package solutions to engage with a public authority and contribute to the operational needs of Norfolk Museums. As the supplier selected, Vintia Limited, classified as an SME, exemplifies the kind of company well-positioned to benefit from such contracts. Firms with expertise in maintenance support and hardware solutions, particularly those using industry-specific software, would find this type of procurement ripe for business expansion. The collaboration offers an avenue to reinforce business relations with governmental bodies while showcasing capabilities in specialised technical services.

## Notice

We are currently pursuing re-procurement and this is an exemption to covering existing costs for support until a tender for a new ticketing provision is completed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030175-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 May 2025 |
| Contract period | 19 May 2025 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £50,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VINTIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 5 Jun 2025 at 10:57 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/030175-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/030175-2025
  5th June 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-054369. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-054369.json.