---
title: "UHB Enterprise ITSM"
ocid: "ocds-h6vhtk-0543d0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0543d0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0543d0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0543d0.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST"
published: "2025-06-05"
---

# UHB Enterprise ITSM

Buyer: UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-0543d0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0543d0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0543d0.json)

## Summary

The University Hospitals Birmingham NHS Foundation Trust is currently in the planning stage of a public procurement process for a project titled "UHB Enterprise ITSM." This initiative falls under the "IT services" category and is located in Birmingham, United Kingdom. The procurement process is spearheaded by a major teaching hospital that requires a comprehensive IT service management solution. Key dates to note include the deadline for the market engagement exercise, which is set for 26th June 2025. Interested parties are requested to provide their responses via the Health Family Single eCommercial System Portal.

This procurement offers substantial opportunities for businesses specialising in IT services, software development, and system management. The project is well-suited for small and medium enterprises (SMEs) due to its flexible engagement and suitability indications. The services required include IT consultancy, software development, and support for a vast IT infrastructure serving approximately 27,000 users. Successful businesses can expect to contribute to critical IT functions for a prominent healthcare provider, enhancing their portfolio and positioning themselves for growth in the public sector.

## Notice

University Hospitals Birmingham NHS Foundation Trust (UHB) is a major teaching hospital in England and the West Midlands, serving regional, national, and international populations. It comprises Birmingham Heartlands Hospital, Birmingham Chest Clinic, Good Hope Hospital, Queen Elizabeth Hospital Birmingham, Solihull Hospital, and various Community Services. UHB IT Services delivers IT Services to circa 27,000 service users and is forecast to transact over 200,000 support transactions this year. The estate comprises over 900 servers (physical and virtual) and 22,500 desktop and mobile computer devices spread over multiple locations. The IT Services department of University Hospitals Birmingham consist of circa. 450 members of staff delivering a wide variety of services via ITIL aligned processes and functions including but not limited to: Service Desk Incident Management Problem Management Request fulfilment and ability to track resources and changes Event Manage Identity Management Change Management Asset & Configuration Management (CMDB) Service Level Management Service Catalogue Management Supplier Management Knowledge Management Service Continuity Management Information Security Management

### Planning Information

Potential suppliers are requested to respond to the full requirements, as detailed in Annex 1 Full Requirements ITSM Replacement Project V3.0.xlsx with confirmation of ability to meet the requirement, a description of how their product meets the requirement, and which module (if applicable) the requirement is met with. Suppliers must provide estimated costs for their product, including module breakdown, implementation, and ongoing support. Bidders should respond to both the 3 year and 5 year worksheets within the Annex 2 Indicative Cost Schedule. Procurement Process The procurement process will be subject to further approvals and this Pre-Market Engagement Exercise will help form the tender process so currently, the route to market is unknown. Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Health Family Single eCommercial System Portal (Atamis) by 13:00 on Thursday 26th June 2025. https://health-family.force.com/s/Welcome Please search for C366780 To View documents please register interest and then navigate "My Proposals and quotes"

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030323-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jun 2025 |
| Submission deadline | Not specified |
| Future notice date | 26 Jun 2025 |
| Award date | Not specified |
| Contract period | 20 Nov 2025 - 29 Dec 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B15 2WB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48781000 - System management software package
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Jun 2025 at 14:20 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/030323-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/030323-2025
  5th June 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.uhb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0543d0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0543d0.json.