---
title: "Provision of a Command Dispatch System (CAD) 2025"
ocid: "ocds-h6vhtk-0544c9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0544c9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0544c9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0544c9.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST"
published: "2025-06-06"
---

# Provision of a Command Dispatch System (CAD) 2025

Buyer: SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-0544c9

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## Summary

The South Central Ambulance Service NHS Foundation Trust has issued a tender for the provision of a Command Dispatch System (CAD) specifically designed for 999 operations. This system aims to enhance call management for emergency responders. With a focus on integration across services, the CAD system will be employed by the South Central Ambulance Service and the Isle of Wight Ambulance Service. The procurement process is currently in the tender phase, following an open procedure. Interested parties should note the virtual tender presentation happening on Friday 20th June 2025, with submissions closing on 31st July 2025. The main industry category is software and information systems, with the contract outlining an initial six-year term beginning 19th June 2026 and options for extensions up to 2038.

This procurement presents significant business growth opportunities, particularly for entities experienced in developing complex software solutions such as Computer-Aided Dispatch systems. Software providers capable of delivering Commercial Off The Shelf (COTS) solutions and those with expertise in integration with healthcare and emergency services are highly encouraged to compete. The tender is suitable for SMEs and VCSEs, allowing these organisations to expand their service offerings and establish long-term partnerships with public sectors. Encompassing substantial financial value and potential extended contract durations, successful bidders can leverage this opportunity to enter or expand their presence within the public healthcare market sector.

## Notice

A Computer-Aided Dispatch (CAD) System for South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations. The 999 Computer-Aided Dispatch system (999 CAD) is a software solution, which has links to a range of other healthcare systems, that manages the receipt of calls for urgent care from members of the public who dial 999, through triage to a suitable outcome, such as attendance by ambulance. South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a service recipient. The aim of the procurement is to: o Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.: record patient details progress the triage pathways of a call ensure that, where relevant, a resource can be dispatched to the location provided by the caller and enable effective audits and investigations via a full audit trail and easy-to-access historical information. o Ensure continuing integration with other services and systems provided and used by the Authority e.g. transfers of callers and records to and from NHS 111 clinical applications used by front line 999 crews for patient treatment. Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc. The Contracting Authority proposes to enter into Contract(s) for a maximum period of 12 Years with the successful Tenderer(s). The initial contract term shall be 6 years with the potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. The Authority are hosting a virtual Tender Launch Presentation at 12:00 to 13:30 on Friday 20th June 2025 via MS Teams. Please email ben.jones@scas.nhs.uk to confirm your attendance and for the MSTeams invite. .

### Lot Information

Lot 1

Options: The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

Renewal: The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030726-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2025 |
| Submission deadline | 31 Jul 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 18 Jun 2026 - 18 Jun 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,520,000 |
| Lots value | £11,520,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST |
| Locality | BICESTER |
| Post town | Oxford |
| Postcode | OX26 6HR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Cherwell |
| Electoral ward | Bicester South and Ambrosden |
| Westminster constituency | Bicester and Woodstock |
| Delivery location | TLJ1 Berkshire, Buckinghamshire and Oxfordshire, TLJ3 Hampshire and Isle of Wight |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 85 - Health and social work services

### Codes

- 48000000 - Software package and information systems
- 48218000 - License management software package
- 85143000 - Ambulance services

## Release History

- 6 Jun 2025 at 15:48 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030726-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/030726-2025
  6th June 2025 - Tender notice on Find a Tender

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://health-family.force.com/s/WelcomeAsdetailedwithintheInvitationToTenderDocumentation
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.scas.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0544c9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0544c9.json.