---
title: "Provision of a Command Dispatch System (CAD) 2025"
ocid: "ocds-h6vhtk-0544ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0544ca"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0544ca.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0544ca.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST"
published: "2025-06-06"
---

# Provision of a Command Dispatch System (CAD) 2025

Buyer: SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-0544ca

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## Summary

South Central Ambulance Service NHS Foundation Trust, based in Bicester, UK, is seeking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system to manage 999 operations. This public procurement falls under the software package and information systems category with a legal basis governed by UKPGA 2023 legislation. It includes integration with other NHS services and systems such as NHS 111 and clinical applications used by 999 crews. The tender is currently active in the tender stage, with the virtual Tender Launch Presentation scheduled for 20th June 2025 and submission deadline on 31st July 2025. The procurement employs an open procedure and extends the opportunity for multiple-year contracts, notably starting in June 2026 with a maximum extent date till June 2038, allowing for extensions.

The tender provides substantial opportunities for business growth, especially for SMEs and VCSEs involved in software development, systems integration, and healthcare solutions. Businesses specialising in software package solutions, particularly those offering comprehensive and intuitive CAD systems with integration capabilities, are well-suited to compete. With a focus on quality (70%) and price (30%) as award criteria, companies that can deliver effective software solutions and interface seamlessly with NHS systems are primed for partnership. The contract's considerable value of £11,520,000 underlines the potential scale of the project, and its extensive contract period provides long-term business stability and engagement opportunities.

## Notice

A Computer-Aided Dispatch (CAD) System for South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations. The 999 Computer-Aided Dispatch system (999 CAD) is a software solution, which has links to a range of other healthcare systems, that manages the receipt of calls for urgent care from members of the public who dial 999, through triage to a suitable outcome, such as attendance by ambulance. South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a service recipient. The aim of the procurement is to: o Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.: record patient details progress the triage pathways of a call ensure that, where relevant, a resource can be dispatched to the location provided by the caller and enable effective audits and investigations via a full audit trail and easy-to-access historical information. o Ensure continuing integration with other services and systems provided and used by the Authority e.g. transfers of callers and records to and from NHS 111 clinical applications used by front line 999 crews for patient treatment. Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc. The Contracting Authority proposes to enter into Contract(s) for a maximum period of 12 Years with the successful Tenderer(s). The initial contract term shall be 6 years with the potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. The Authority are hosting a virtual Tender Launch Presentation at 12:00 to 13:30 on Friday 20th June 2025 via MS Teams. Please email ben.jones@scas.nhs.uk to confirm your attendance and for the MSTeams invite. .

### Lot Information

Lot 1

Options: The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

Renewal: The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030727-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2025 |
| Submission deadline | 31 Jul 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 18 Jun 2026 - 18 Jun 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £11,520,000 |
| Lots value | £11,520,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST |
| Locality | BICESTER |
| Post town | Oxford |
| Postcode | OX26 6HR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Cherwell |
| Electoral ward | Bicester South and Ambrosden |
| Westminster constituency | Bicester and Woodstock |
| Delivery location | TLJ1 Berkshire, Buckinghamshire and Oxfordshire, TLJ3 Hampshire and Isle of Wight |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 85 - Health and social work services

### Codes

- 48000000 - Software package and information systems
- 48218000 - License management software package
- 85143000 - Ambulance services

## Release History

- 6 Jun 2025 at 15:48 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030727-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/030727-2025
  6th June 2025 - Tender notice on Find a Tender

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://health-family.force.com/s/WelcomeAsdetailedwithintheInvitationToTenderDocumentation
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.scas.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0544ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0544ca.json.