--- title: "Provision of a Command Dispatch System (CAD) 2025" ocid: "ocds-h6vhtk-0544cb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0544cb" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0544cb.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0544cb.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST" published: "2025-11-19" --- # Provision of a Command Dispatch System (CAD) 2025 Buyer: SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-h6vhtk-0544cb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0544cb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0544cb.json) ## Summary The procurement process for the "Provision of a Command Dispatch System (CAD) 2025" was initiated by the South Central Ambulance Service NHS Foundation Trust, located in Bicester, United Kingdom. This process focused on acquiring a Computer-Aided Dispatch system to enhance 999 operations for both the South Central and Isle of Wight Ambulance Services. The procurement was conducted through an open procedure with a gross value of GBP 14.4 million, structured to cover a service contract of up to 12 years, beginning on 19th June 2026. Although originally active, the process was subsequently cancelled on 19th November 2025 to facilitate a joint tender with the South East Coast Ambulance Foundation Trust, aiming to streamline and align their dispatch systems under a collaborative model. This procurement represented a significant opportunity for businesses in the software and information systems industry, especially those specialising in commercial off-the-shelf (COTS) solutions that integrate with existing healthcare and clinical systems. SMEs and VCSEs were deemed suitable to compete, suggesting a favourable landscape for smaller enterprises to expand their footprint in the public sector. The open procedure allowed for fair competition based on quality and price, providing an essential service upgrade for emergency response operations, and enhancing business prospects for firms providing high-quality, cost-effective technological solutions in the healthcare sector. ## Notice A Computer-Aided Dispatch (CAD) System for South Central Ambulance Service and Isle of Wight Ambulance Service 999 Operations. The 999 Computer-Aided Dispatch system (999 CAD) is a software solution, which has links to a range of other healthcare systems, that manages the receipt of calls for urgent care from members of the public who dial 999, through triage to a suitable outcome, such as attendance by ambulance. South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a service recipient. The aim of the procurement is to: o Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.: record patient details progress the triage pathways of a call ensure that, where relevant, a resource can be dispatched to the location provided by the caller and enable effective audits and investigations via a full audit trail and easy-to-access historical information. o Ensure continuing integration with other services and systems provided and used by the Authority e.g. transfers of callers and records to and from NHS 111 clinical applications used by front line 999 crews for patient treatment. Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc. The Contracting Authority proposes to enter into Contract(s) for a maximum period of 12 Years with the successful Tenderer(s). The initial contract term shall be 6 years with the potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. The Authority are hosting a virtual Tender Launch Presentation at 12:00 to 13:30 on Friday 20th June 2025 via MS Teams. Please email ben.jones@scas.nhs.uk to confirm your attendance and for the MSTeams invite. . ### Lot Information Lot 1 Options: The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. Renewal: The potential for three, 2 year Contract extension periods by election of the Contracting Authority, on such notice and for such periods as is specified by the Contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/075085-2025 | | Notice type | UK12 - Procurement Termination Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Nov 2025 | | Submission deadline | 7 Aug 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 18 Jun 2026 - 18 Jun 2032 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £11,520,000 | | Lots value | £11,520,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Cancelled | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH CENTRAL AMBULANCE SERVICE NHS FOUNDATION TRUST | | Additional buyers | Missing | | Locality | BICESTER | | Post town | Oxford | | Postcode | OX26 6HR | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ14 Oxfordshire CC | | Local authority | Cherwell | | Electoral ward | Bicester South and Ambrosden | | Westminster constituency | Bicester and Woodstock | | Delivery location | TLJ1 Berkshire, Buckinghamshire and Oxfordshire, TLJ3 Hampshire and Isle of Wight | ## CPV Codes ### Divisions - 48 - Software package and information systems - 85 - Health and social work services ### Codes - 48000000 - Software package and information systems - 48218000 - License management software package - 85143000 - Ambulance services ## Release History - 19 Nov 2025 at 10:34 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/075085-2025 - 16 Jul 2025 at 13:20 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040543-2025 - 16 Jul 2025 at 13:19 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040542-2025 - 6 Jun 2025 at 15:48 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030728-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/075085-2025 19th November 2025 - Procurement termination notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/040543-2025 16th July 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/040542-2025 16th July 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/030728-2025 6th June 2025 - Tender notice on Find a Tender ## Notice URLs - https://health-family.force.com/s/Welcome - https://health-family.force.com/s/WelcomeAsdetailedwithintheInvitationToTenderDocumentation - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.scas.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0544cb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0544cb.json.